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Name: Poonam Jaswal
1. Where and when will the winners be announced for the offer ‘Enroll and stand a chance to win Nike Pegasus 36 running shoes’?
Ans The final winners will be announced by Nike on 29-November-2019.
Nike will reach out to the winners through email or on their mobile phones within 5 days of announcing winners i.e. 29-November-2019 and winners will also be announced on Flipkart on this page
2. If customer states that the product was missing at the time of delivery or adamant that the wishmaster has not delivered the product
Ans Check whether the tote seal was removed in front of the customer or not.
- Capture this detail and assign the case to backend team
Create return through customer return DT.
3. If customer's return is rejected as TNS_RVP_Fraud and case is already with the team ‘FRM Return Bulk/ FRM Return fraud'. What action need to be taken and what info need to be shared with the customer?
Ans assign the incident to FRM using below Tagging and share the OATH keeper TAT
Create incident >>> Order processing Related >> Order Verification related >> Fraud Verification
4. The external plastic packaging used to cover the actual product will not be needed in case you choose to return an item.
The brand box with all the accessories and the product will be needed as part of the pickup process.
You can handover the outer plastic packaging and inner bubble wrap or stretch film, if any, to the Wishmaster
5. Financing partner (Kissht) will phase out as a lender and the PAYLATER option will be disabled for users in phases who are currently on BNPL powered by Kissht. These users will no longer have this as a payment option
Customers will be migrated to New financing partner (IDFC) and as a part of migration, customers will be requested to complete the KYC process
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