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Thank you so much for providing the necessary details. Please allow me a moment to have a look into this for you and get to the bottom of this.
That's okay ! I will try and locate your account with the rest of your details . Please allow me a moment to do this for you and get this sorted.
Please accept my most sincere apologies for the inconvenience this may have caused you
Well it's been a pleasure assisting you today ! I hope you are satisfied with the service I have provided today and that you've had a pleasant experience on this chat with me !
Please continue having a lovely day further !!
I'm so sorry to hear that your first order discount has not been applied to your order automatically.
However, we are able to apply this manually for you once your order has been dispatched. As this order is still pending on your account, I would advise that you get back to us once your order has been dispatched and we will then be able to apply this discount manually for you as by then the order will be charged to your account.
Please be advised that I have noted your account of this so that when you get back to us there will be no hassle upon your request.
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