Notes

for replacement.......

Hi Bijaya,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern and we're sorry to know that the 'Gogurl Round Neck Women Blouse' you have received does not fit.

As you are one of our valued customers, your satisfaction is one of our primary concern. We ensure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

To set this right, the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by November 25, 2019.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

Do collect the acknowledgement receipt once you hand over the product.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued support and trust.

Bijaya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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Case in return state..

Hi Urvish,

Thanks for your valuable time over the call.

As per our telephonic conversation, we understand that you are facing an issue for the product 'Skechers EQUALIZER 2.0 Casuals For Men'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your return request is in cancel requested state and it will take 24 to 48 hours to get canceled.

You will get notification for the cancellation of the product and you can create return for the product with appropriate reason.

If you will face any issue while creating new return so you can write back to us, we'll surely help you out.

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

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1 invoice case

Hi Ajay,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you want an invoice for your product 'Lenovo Mobile Battery For Lenovo K3 Note' with the order 'OD111294705847207000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.

However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update within 72 hours.

Hope you will understand.

Ajay, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

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2.Hi Vineet, (invoice 2)

We're writing in continuation to our previous email about the invoice for your product 'HP Core i3 5th Gen - (8 GB/1 TB HDD/DOS/2 GB Graphics) 15-be003TX Notebook' with the order 'OD109552759117086000'.

We are sorry to let you know that the seller is unable to provide the invoice for your product due to some technical error.

However, we have already escalated the issue to our concerned team and they will look into this and get back to you with an update in 72 hours.

Hope you understand.

Vineet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

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3. Ptoduct is already delivered. Its not as per picture shown. I need to raise return request

Hi Jasleen,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern that you are facing issues with your 'Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board' and 'Sanjog Boho Crown Headwrap Wedding Garland Floral Tiara Hair Band'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that as specified by you, a return request has been created for the order 'OD116961602294416000' and a refund of Rs. 544/- will be initiated as soon as the pickup of the originally delivered items is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the items along with the original product box, accessories and tags ready for pickup by November-----

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4.Need additional information

Hi Nitika,

Thanks for writing in.

We understand that you are concerned about the 'Quality' and 'Packaging Manner' of the product 'KTC Casual Half Sleeve Solid Women Blue Top'.

We would like to assure you know that we mandate sellers to list only genuine and brand new products on our website and app.

We would also like to let you know that the seller always provide best packaging manner for the delivery of the product.

Not to worry, if you will face any issue with the product so you can write back to us.

However, your order has been approved by the seller and it will delivered to you by November 15, 2019.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps.

Nitika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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5. if refund not received
Hi Anupam,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand that you have not received the refund of your order 'OD116687878505362000' for 'TRYST 7509769 Analog Watch - For Men'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.

Hope this helps.

Anupam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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6.Refund status enquiry


Hi Anand,

Thanks for writing in.

We understand your concern that you have not received the refund for your 'iBall Mini Earwear A9 Bluetooth Headset with Mic' with the order 'OD116849230397318000'.

We are sorry for the trouble and this isn't something we want you to go through.

We’d like to let you know that the seller has refunded Rs. 599/- to your 'SBI' Bank account on November 01, 2019 with the refund reference number: 930510915677. This amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.

If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop-down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.

Anand, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


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7. delay in delivery
Hi Abhishek,

Thanks for writing in and for being a valuable Flipkart plus member.

We understand your concern about the delivery of your 'Sleepyhead Sense - 3 Zoned Orthopedic PCM Cooling Foam Mattress 8 inch Queen High Density (HD) Foam Mattress' with the Order ID 'OD116771129915038000'.

We are sorry for the delay in delivery of your order due to an unforeseen issue faced by the courier service provider.

We completely understand and this isn't something we would want you to go through.

No worries, we have notified this issue to our concerned team and please be assured the order will be delivered to you by November 02, 2019.

We ensure that this kind of delay does not happen again.

If you have further query from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.

Hope you will understand.

We are thankful for your continued trust on Flipkart.

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8. if item missing
Hi Upasna,

Thanks for your valuable time over the call.

We understand that the shipment you received did not have the 'harpic 10x power plus - 1 LITRE Original Liquid Toilet Cleaner (Quantity-01)' inside.

We are sorry for the trouble and this isn't something we would want you to go through.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

We would like to let you know that we have assigned your issue to our concerned team and they'll look into this and get back to you with an update by November 07, 2019.

Hope this helps.

Upasna, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


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9. Pay later

Hi Shiladitya,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the bill generation of your 'Flipkart Pay Later' account.

We are sorry for the trouble you had to go through.

We would like to let you know that the bill generated for the October month should be Rs. 2250/- but after excluding the amount of Rs. 196/- for the returned item 'Green Plant indoor ART725 Bonsai Artificial Plant with Pot', the current bill of your Flipkart pay later account is Rs. 2054/-.

However, we would also like to let you know that the transaction history will be directly updated if you haven’t paid the amount already.

You will receive an email/SMS/app notification about the amount due and a payment link on the 1st of the subsequent calendar month.

You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ on our website, Msite (mobile site) Android or iOS app.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

Shiladitya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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10. charger missing

Hi Navneet,

Thanks for writing in.

We understand that you have not received the charger with your 'Redmi 7A (Matte Blue, 16 GB)'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by November 09, 2019.

Hope this helps.

Thanks for choosing Flipkart.

Navneet, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

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other incident

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IN1911052128329888068
IN1911111218437060388
IN1911111517455671808
IN1911071609364531530
IN1911111705240232646