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100000000487190
Answer:
1. 29-November-2019.
2. Check whether the tote seal was removed in front of the customer or not.
Capture this detail and assign the case to backend team. Create return through customer return DT.
3. Re-iteration for L1:
Scenario: Customer return is rejected as TNS_RVP_Fraud
Return created through self-serve/ 'Customer Return' DT :
Check if there is any incident available in 'FRM Return Bulk/ FRM Return fraud' queue
Yes - Update the same incident and inform the customer to wait for 72 hrs for resolution
No - Inform customer to create a new return again through self serve as there is some technical error
Tagging on SA: Create Incident >> Generic >> System issue >> System downtime - Routed self serve.
4. The external plastic packaging used to cover the actual product will not be needed in case you choose to return an item.
The brand box with all the accessories and the product will be needed as part of the pickup process.
5. Financing partner (Kissht) will phase out as a lender and the PAYLATER option will be disabled for users in phases who are currently on BNPL powered by Kissht. These users will no longer have this as a payment option
Customers will be migrated to New financing partner (IDFC) and as a part of migration, customers will be requested to complete the KYC process.
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