Notes

RPI to PUC (2-3 days TAT)-
Cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.

PUC-RPR (7-8 days TAT)-
Cx wants to know the refund status// informed RPR pending and request the cx to wait.// shared RPR TAT// cx agree.

QC TAT (24 hrs TAT)-
Cx asking about return/ refund,req cx to wait 24 hours as QC TAT not breached.
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FRAUD CALLS (MACRO-FAKE )

Cx received fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details
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CANCELLATION/ REPLACEMENT/ REFUND REQ-

(1.) CANCELLATION;
Cx wants to cancel the order // request taken // informed cx issue is raised, but in case delivery boy contact you than you can refuse for the order// cx agree.
Cx does not want the product//told the info. with the cx that manifest generated //so refused the order when it will reach at your place.
(2.) REPLACEMENT;
CX received wrong order, so he want to replace the order// request taken, shared TAT 24-48 hours for update// cx agree.
Cx wants to replace the order bcs it's not working but it's out of trustpay policy// so req the cx to ontact service center// cx agree
(3.)REFUND;
CX received wrong/defective order, so he want the refund// shared TAT //cx agree.
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RL PANEL FILLED (RL filled 2-3 days TAT)-

Cx came on call was asking about order pickup as it was out for pickup, but didn't pickup// apology done//RL panel filled 2-3 days TAT shared.
Pickup delay// RL filled// shared 2-3 days TAT// cx agree.

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FNDR CASES (24-48 hrs TAT)-
Cx wants to know the order status, it's delay, so FNDR filled// shared 24-48 hours TAT// request the cx to wait// cx agree.
--FE not contactable// so raised issue// shared TAT// FNDR also filled // shared 24-48 hrs TAT// cx agree.
UD marked// so FNDR filled// shared TAT// gave assurance// cx agree
Asking about delivery // out for delivery at this time//request the cx to wait soon it will be delivered // FNDR filled.
cx want to know about replacement details for the order // as checked the order is going beyond the date//told the cx to wait 24-48 hours//cx agreed//
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Order verification;
Cx wants to know about order verifiactio detail// order not verified/ req cx to wait 24 hrs.
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OUT for delivery;

Cx wants to know about order status// it's out for delivery// request cx to wait till evening// cx agree.
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PDWP issue;

Cx said order show delivered but cx didn't get any order // apologies done// shared 6 working day TAT// req cx to wait// cx agree.
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ITEM STUCK;

Cx wants to know the order status// checked order stuck at one location// so raised issue// shared 24-48 hrs TAT// cx agree.
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ORDER status/ DETAILS-

cx wants to know about order status/ informed all details with PDD // cx agree.
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REFUND STATUS-

1. ) (DELAY)-
Refund delay// apologies done// shared TAT// request the cx to wait// gave assurance// cx agree.
Cx wants to know the refund status,// informed all the details // cx said refund not received shared TAT 24-48 hours // Request the cx to wait// cx agreed for waiting.

2. ) (IF INITIATED)
Cx wants to know the refund status, informed cx refund is done, request the cx to check the bank statement// cx agree.
Cx came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
Cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.
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CCA MARKED AND CX WANTS REFUND STATUS;

DSQC;
Cx wants to know the refund status// informed CCA marked // req cx to wait 24 hrs// cx agree.
Cx wants to know the refund status// informed CCA marked // shared macro bcs NEFT details pending// req cx to share bank details//shared TAT// cx agree.
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PAYMENT deducted ;

1.) Cx said payment deducted but order not confirmed // checked payment not received/ req cx to wait 72 hrs// cx agree.
2.) Cx said payment deducted but order not confirmed // payment received// so raised issue// shared TAT //cx agree.
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KNOW REASON OF CANCELLATION-

cx want to know the reason why his order cancelled//told the same to cx// gave assurance//Request the cx to place new order //cx agreed.
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ADDRESS CHANGE;

1.) cx wants to change the address// address updated// informed cx// cx agree.
2.) cx wants to change the address// MFG generated// so rx the cx to refuse the order for accepting// cx agree
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EMPTY parcel (7 days TAT)

1.) If order value is less than 500;
-Cx received empty parcel// apologies done// shared 7 days TAT// request the cx to wait// cx agree

2.)If order value is more than 500;
-Cx received empty parcel// apologies done// macro send// request the cx to fill the email asap// shared 7 days TAT// request the cx to wait// cx agree
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GAMES & OFFER-

Cx wants to know about scratch card and spin weel offer // info shared.
Cx wants to know about voucher detail // shared all the info.
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How to use voucher/ place the order;

Cx wants to know that how to use the voucher // informed use apply promo code option and paste the voucher which you received// cx agree.
Cx wants to know about how to place the order// share all the details.
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EMAILS;
cx want to know status of the pickup rescheduled//told the cx that mail is send already regarding this//cx said he didn't receive the mail told the cx to refresh the mail or check the spam folder //cx agreed//told the cx to wait for the given timeline.
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COURIER DETAILS-

BLUE DART; 1860 233 1234
ECOM; 08376 888888
DELHIVERY; 0124 671 9500
Xpressbees; 020-49116100