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Thank you for your valuable time over the call.
We understand your concern about the product ''.
We're sorry to let you know that your order for {product_name} was not picked up as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Not to worry, you can place a new order using the exchange offer with another exchange product.
Alternatively, you can also buy the product without availing the exchange offer.
Here are few important things to note while choosing the exchange option for a laptop:
- Processor of the old laptop is same as that provided by me on the Flipkart website at the time of purchase of the new laptop
- Serial number on back of the old laptop matches against serial number provided by me on the Flipkart website at the time of purchase of the new laptop
- Brand, Model and other details mentioned about the old laptop to be exchanged at the time of Order matches with the the details of the old laptop
- The old laptop switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger
- Old laptop’s charger is present
- Old laptop’s Screen is not broken
- Old laptop’s does not have lines when switched on
- Old laptop is free from any damaged / broken / missing parts
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