Notes

Survey Script for Solved Cases:


I hope I was able to help you with your concern today.

I hope I was able to help you with your {query/concern} today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Survey Script for Unresolved/WFIU/Assigned:

I hope I was able to help you with your {query/concern} today.

Hi Kanagaraj, this is Sheetal assisting you.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


I am sorry to inform you that your issue has been already escalated to the team.

Not to worry, the team is working on this issue and they will get back to you with an update on or before June 04, 2019.

No worries, the Wishmaster will call you if they're unable to locate your address or to confirm your availability.

As I can see that your product has been packed by the seller and it will reach you by June 22, 2019.


I am sorry, the details of the location are currently not available at the moment due to technical issues.

I would like to inform you that I have escalated your issue to the team and the team will get back to you with an update by August 05, 2019.

I request your understanding and kind patience in this regards.

I will share your feedback with the team so that you will not face any kind of issues again.

cx. wants to know about the order so told that your issue has been escalated to the team and shared the buy time with cx. and asked the Alt no: na and tagged here.

Are we connected?

Hi Amit, this is Sheetal assisting you.

Cx. came but no response from cx. so tagged here.

cx. wants to know about the order status so told about the status then tagged here.

May I know your issue so that I can help you out?

cx. asked to call so told that as it is a chat window, I will not be able to call you at the moment and asked the issue and then given call back steps then tagged here.

I will share your appropriate feedback with the team so that you do not experience this next time around.

May I know the exact product so that I can help you out?


cx. said that I have paid for two products but received only one product so done probing like seal tampering and asked the primary and alt no : 9800855351so tagged here.


cx. wants to know about the order so told that your issue has been escalated to the team and shared the buy time with cx. and asked the Alt no: 8754939353 and tagged here.

I am sorry, the Wishmaster details are currently not available at the moment.

Not to worry, as I can see, your order has already been shipped by the seller and it will reach you by 7 pm today.





cx. said that The number I provided with this order is not with me right no.Can you please send me the delivery agent contact details.so told that I have escalated your issue to the team and shared buy time with cx. and asked the Alt no : na and said that EGV of Rs. 100.0 will be added to your account within 24 hours of successful delivery and validity of gift card is 1 yearthen tagged here.


cx. wants to know about the order so told that I have escalated your issue to the team and shared the buy time with cx. and asked the Alt no: 9513313512 and tagged here.and told that Shipping charges of Rs. 36.0 will be refunded to your account within 24 hours of successful delivery and validity of the Gift Card is 1 year.


It was a pleasure assisting you today.
May I know your issue with the product so that I can help you out?

29:44
However, I will share your feedback as well.

Please let me know the exact order so that I can help you out.

Could you please confirm the exact product details so that I can assist you better?

Could you please confirm your primary contact number and alternate number?

21:07

I would like to inform you that feedback will be shared and the team will work hard to take initiative to bring happiness on your face as soon as possible.
I would like to inform you that the sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon with Cash On Delivery options.

However, I have noted down your feedback and will make sure that it will be shared with the seller so that you do not experience this again.

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

I have noted down your feedback and will make sure that it will be shared with the seller so that you do not experience this again.

I should be the one saying thank you. You have been an awesome customer for giving me your precious time.


You can use you invoice as your warranty card to avail any service at the brand's authorized service centers within the warranty period.

pramodh, as you are one of our valued customers, your satisfaction is one of our primary concern.


If you wish you can refuse to accept at the time of delivery so the order can get cancelled.

I hope I've provided you the details you were looking for.

As I check, your order for "Flipkart SmartBuy Edge To Edge Tempered Glass for Honor 8C" was on Cash On Delivery payment mode and you had cancelled the product's order.

So, the refund is not applicable on this product.

As you are one of our valuable customer, this is something which we do not want you to experience.

I'll take this up personally with the courier partner and make sure they take utmost care to ensure this does not happen again.

If you like, you can place a fresh order for the same as it is available with the seller on lesser price.

It was a pleasure assisting you today.



We want to let you know that courier selection for deliveries of orders is done by sellers based on availability of courier service providers at their location and the type of product. Due to this, they'll not be able to ship your order through a specific courier partner.

We would like to assure you that all the courier service providers ensure prompt and hassle-free order deliveries.




cx. said Want to exchange the product due to size
not able to ec=xchange the product , it directly gives option of return told I would like to inform you that the Shoetopia Women Beige Bellies you're looking for isn't available with any of our sellers at the moment therefore the refund option is available with the seller.If it would be available with the seller then in that case you would be getting the exchange of the product by the seller.asked the pick up, address but no response from cx. so tagged here.

Let me help you with that.

1) Please log out, close the app and log in again.
2) If this doesn't work, please uninstall and reinstall the app and it should work just fine.

This should help fix the issue.


Let me help you with that.

1) Please clear the cache memory in your Flipkart app.
2) If this doesn't work, kindly reboot your device by holding down the 'Sleep' and 'Home' buttons together at the same time for about 10-15 seconds until the Android logo appears.

This should help fix the issue.

cx. said Battery backup is not well. It is totally worst Phone is heating told the given troubleshooting steps.as per yoda but no response from cx. so tagged here.

25:23
May I know the reason that why do you want to cancel your order?




cx. said But another one is not shipped so told about the status then tagged here.cx. said
Faster delivery request told about the priorityand specific tagged here


"OD116730252586618000"










cx. wants to know about the order so told that your issue has been escalated to the team and shared the buy time with cx. and confirmed the Alt no: 8722803939and tagged here.



cx. said The replacement which i had received was also defectiveThe ethernet port cover is broken confirmed order cx. said But the ethernet port cover was brokenasked about the selat tampering and asked primary contact number and alternate number: 8260044238, 7978037505 asked pick up address and told I am sorry to inform you that the seller won't be able to provide you with the replacement of the product.The seller will be happy to provide you with the refund of the product.asked Could you please confirm if you have the original box, accessories and tags which were given to you with the product?but no response from cx. so tagged here.


cx. said The replacement which i had received was also defectiveThe ethernet port cover is broken confirmed order cx. said But the ethernet port cover was brokenasked about the selat tampering and asked primary contact number and alternate number: 8260044238, 7978037505 asked pick up address and told I am sorry to inform you that the seller won't be able to provide you with the replacement of the product.The seller will be happy to provide you with the refund of the product.asked Could you please confirm if you have the original box, accessories and tags which were given to you cx. said Or else will tell you later
About the refundJust give me some time to decide


cx. said Nothing asked Is there anything else that I can help you with today tagged here


cx. wants to know about the order so told that your issue has been escalated to the team and shared the buy time with cx. and confirmed the Alt no: 9832604950 and tagged here.IN19100710201123513245

Not to worry, as I can see, your transaction has been successful.


cx. said Today i received message
Account Suspended: Your Flipkart Cardless Credit account is suspended due to non-payment of Rs. 199.000. Please make the payment immediately to resume Flipkart Cardless Credit services on your Flipkart account. Pay Now http://fkrt.it/qdgvUcNNNNAmount already paid, that's my queryI already amount paid why this message was send to me so told that I have escalated your issue to the team and shared buy time with cx. and asked the Alt no : na and then tagged here.as in in non order was not getting tagged so atgged here


"OD116671217354457000"



cx. said First thing you guys are doing, you avoid that thing, you have not delivered the order and you have narked it delivered.Marq washing machine cx. said then confirmed order but no response from cx. so tagged here.


"OD116702241764367000"
cx. wants to know about the order so told that your issue has been escalated to the team and told to wait for 24 hrs and asked the Alt no: na and tagged here
I am sorry to inform you that the Wishmaster tried to deliver your shipment, but couldn't do so due to unforeseen issues.

No worries, they'll make two more attempts to deliver your order before October 19, 2019.

The next delivery attempt will be made in [[3PL/EKL reattempt TAT]].

I do feel the situation you are in.


cx. wants to know about the order so told that your issue has been escalated to the team and told to wait for 24 hrs and asked the Alt no: na and tagged here.IN19101511303895434134



Please do trust, the team will resolve your issue on top and super priority basis and it is for the order 'Dettol Skincare Soap Bar'.

cx. said Delivery related query wants to know about the order status so told about the status then tagged here.