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We are sorry for the trouble you had to go through.
We're writing to you about your order OD116768369642932000 for OPPO Reno2 Z (Luminous Black, 256 GB) which you've purchased under an exchange offer.
We understand that the Wishmaster was unable to complete the pick up of the exchange product and this is not what you expected, we really don't want our customers to go through this.
We would like to let you know that for your continued trust in us and for being patient, Rs. 500/- will be added to the 'Gift Card' section of your Flipkart Wallet within 24 hours.
You can check the balance here: https://www.flipkart.com/account/giftcard
You can use this amount anytime within a year to buy anything from a wide range of sellers on our website or app. You can also club it with other prepaid payment modes such as debit card, credit card or net banking to pay for your order. However, you will not be able to use it for cash on delivery orders.
Please note, this amount is non-transferable.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
A short survey will be sent to your registered email address to get your feedback. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
We would like to thank you for your understanding.
Thank you for choosing Flipkart. Have a nice day!
Thanks,
Santhosh L D
Flipkart Customer Support
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