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Thank you for writing in and being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '9966631036' to talk to you about your concern but could not reach you.
We’re writing to you about your recent order under an exchange offer.
We're sorry to let you know that your order was canceled as the exchange product did not meet the exchange related guidelines listed on the product page.
We understand that the Wishmaster was unable to complete the pick up of the exchange product and this is not what you expected, we really don't want our customers to go through this.
Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.
Here are a few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
6. Battery should be seated properly and should not be swollen.
The seller has refunded Rs. 8260/- and Rs. 100/- to your credit/debit card on October 04, 2019. The amount will get credited by October 07, 2019 as per the standard banking procedure.
In case of any delay, please check with your bank. You can find your bank's customer care number behind your Credit/Debit card or on their website.
We have shared feedback with the seller so that they can put in additional measures in place to make your shopping experience a delightful one.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
A short survey will be sent to your registered email address to get your feedback. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
We would like to thank you for your understanding.
Thank you for choosing Flipkart.
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