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Hi Prabhakar,

Thanks for your valuable time over the call and being a valuable Flipkart plus member.

As per our telephonic conversation, we understand your concern that you want to cancel your order 'OD116504336770068000' for 'Dish TV HD Box with 1 Month Super Family Odia HD'.

We're sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that an order cannot be cancelled after 24 hours of it being placed as per seller's cancellation policy. This is because the products are manufactured after an order is received.

You can be sure that your order will be delivered to you by October 15, 2019 followed by the installation done by October 18, 2019. You can also check your order status here: http://fkrt.it/bqWLi~NN

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.
     
 
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