Notes

7UWJ

Axis bank new update BBD


We're sorry to hear that. We would request you to try again in 15 minutes or use an alternative mode of payment.

The bank may be experiencing delays due to high number of shoppers. Please try again in some time or choose an alternative mode of payment based on your preference and offer applicability.
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Consumer Not able to contact FE

I am so sorry for the inconvenience that has caused to you.
Please accept my sincere apology in this regard.
There may be possibility the Wishmaster is driving or having his lunch.
I would request you to please wait for some time.
I do keep on waiting for my orders whenever I place any order.
I understand how important it is to get your order on time.
I would request your kind cooperation and understanding in this regard.
Please be assured. You will get your order on or before 7 PM today.
I will share your feedback in this regard as well.
I will do my best to make it easy for you and I am also passing your feedback.
Please try after sometime if you wish to however any issue.
Your order will be delivered today on or before 7 PM please be assured about this.
He will come for sure and will deliver your order. You will not have to face any single issue.
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Same order ID Multiple items

Cancel order

You can cancel your order at the time of delivery. In this way you can cancel your order. I am sure this information will be useful.
If you will cancel now this will cancel all the order that comes under this order Id.
This is the reason I would request you to cancel at the time of delivery to the Wishmaster.
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Objection handling cancellation order

I would request you to please wait.
I do wish that you will get your order as per your wish.
I know how eagerly we keep on waiting whenever we place any order.
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Order status

I will go ahead and will check the status of your order.

It is good to be aware about the status of any order.

I do understand the value of timely delivery of an order.

I am working on your concern meanwhile please stay connected.

I can see that your order has been shipped by the seller by ____________ and it will be delivered to you on or before _________.
This is the maximum date however, you may get your order before this date as well.
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Gift card balance check

You can check the balance and validity of your Gift Cards here: https://dl.flipkart.com/dl/account/wallet?cmpid=chat_promo_wal
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History delete

I can certainly understand your concern in this regard.

However, ''Flipkart'' keeps record of each order.

This can not be deleted.

This record stays forever.

However, I am taking your words as a feedback and will share the same with our team.
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Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make any fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.

I understand your concern but sorry to inform you that currently, the courier partner does not have an option to schedule delivery at a particular time frame due to courier constraints.

In case, if you are not available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

I understand your concern regarding the delivery of your product. I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.
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Wishmaster

I would like to share that once the item will be out for the delivery you will notified for the same by the courier service provider.

I am sorry to let you know that contact number of Wishmaster is not available with us at this moment.


However, I can provide you the Bridge Number as 09708023000, through which you can contact the Wishmaster.

Not to worry, the Wishmaster will call you if he is unable to locate your address.

Not to worry, as the Wishmaster is out to deliver your product at your doorstep, so might be his call not connecting at this moment.

I am so sorry. Currently the details of the Wishmaster has not been shared with us by the seller.
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Cancel order (Shipped State)

I do understand your concern that you want to cancel your order.

However, please accept my sincere apology in this regard.

Since, your order has already been shipped by the seller by _______ so now the seller will not be able to take your request for the cancellation.

Please accept my sincere apology in this regard.

However, I would be happy to share that still I have a resolution for this.

You can cancel your order at the time of delivery. In this way you can cancel your order. I am sure this information will be useful.

Trust me this is the best that I can do for you.

Rest, I will share your feedback as well for the same. Please be assured.

I am sure in this way still you will be having an option to cancel your order.
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Out for the delivery

I am glad to share that your order is out for the delivery by the seller by _________ and will be delivered today on or before 7 PM.

I am sure this will make you smile.
Please wait today by 7 PM. You will get your order today on or before October 07, 2019.
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Steps to set up a call back

I can certainly understand your concern however, please accept my sincere apology in this regard.
As I am from chat support team, I do not have an option to make a call here at my end.
However, if you allow me, I can go ahead and can assist you here over the chat.
Also I can go ahead and can help you with the call back steps.
May I know which option you would like to go for?
1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.
Rest assured, you'll receive a call back from us to help you with your query.
I would request you to kindly follow the above mentioned steps.
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Cancellation multiple items//

If in case you are not getting any option to cancel an order still, you can cancel small item orders till the time of delivery.

You can cancel your order at the time of delivery. In this way you can cancel your order. I am sure this information will be useful.

If you will cancel now this will cancel all the order that comes under this order Id.

This is the reason I would request you to cancel at the time of delivery to the Wishmaster.
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Wishmaster

Currently the details of the Wishmaster has not been shared by the seller with us however, not to worry.
Wishmaster will call at your primary number if he will not be able to locate your address.
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Cardless credit Kissht

We're sorry that the Cardless Credit option is temporarily unavailable for select users on Flipkart. This is because some changes are being made to enhance this payment mode offered by the current financing partner {financing_partner}. We'll let you know once this payment mode is available again for purchases on Flipkart. Not to worry, you can choose from a host of other payment modes available to buy your favourite products on Flipkart.

We're sorry that the Cardless Credit option is temporarily unavailable for select users on Flipkart. This is because some changes are being made to enhance this payment mode offered by the current financing partner

We'll let you know once this payment mode is available again for purchases on Flipkart. Not to worry, you can choose from a host of other payment modes available to buy your favourite products on Flipkart.
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Payment awaiting/

Since, you have mentioned that your money has been debited so I would request you to please wait by 24 hours. Within 24 hours the payment status will be updated.

Either you will get the order confirmation or the same amount will be refunded by the seller within next 8 business days.

I would request your kind understanding in this regard.

Also I will share your feedback so that you will not face any issue in this regard again in future.
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Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.
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Power lines mine own

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.


Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.


Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.

I do understand the importance of timely delivery of order.

We do have to work within the policy.

You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.

I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.

Since, I have not heard from your end so I need to close this chat.

Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.
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Refund status

I can see that the seller has completed / processed the refund of Rs. by ____________ and it will be credited to your account by __________. Please be assured. You will not face any issue.

Here you have the reference number:

In case of any issue please get back to your respective bank.
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Refund status

I can see that the seller has completed / processed the refund of Rs. by ____________ and it will be credited to your account by __________. Please be assured. You will not face any issue.

Here you have the reference number:

In case of any issue please get back to your respective bank.
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POWER LINES

CASES OUT OF CONTROL (Please share as per the relevant scenario)

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE) I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.
Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.