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1.When the order is between "Approved" to "Out for delivery"
2.When the order is "Out for Delivery (OFD)" (only for PhonePe payments)
When the order is between 'Approved' to 'Out for delivery': You will get a notification to change the payment mode from COD to prepaid/ or you will have a 'Paynow' option on web/ app under track your order page.
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
1.Orders with a single unit
2.From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3.The status of the order is between 'Approved to OFD'
4.Current payment mode is COD (Cash on Delivery)
5.You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS
Payment methods available are:
-Debit Card
-Credit card
-Netbanking
-PhonePe payments
Hope this helps.
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