Notes

-----------------------------------Edelivery issues------------------------------
Due to a typographical error, the e-delivery item in this order was described to include both Fire Emblem: Three Houses and an Expansion Pass, but you have paid for and received the expansion pass only. In this case as a resolution we will be processing a full adjustment.
-----------------------------price error----------------------------------
I’m sorry this happened when you were using the site/app. Sometimes it is possible to be browsing items or adding them to cart just as a price is updating. It’s quite rare, but it is not the experience we would like anyone to have really. Sometimes, if the price has changed from the previous day, the item page price updates right away and the search price takes several hours to update.

--------------------------------------MP------------------------------------------
Thank you for confirming. In this case this is a item sold and shipped from a third party vendor and I would like to help you out so, I'll need to escalate this to them to get further assistance and to get this resolved you should receive a response via email within 24 hours.


If you do not receive any contact from the seller, please do not hesitate in contacting us back with this reference number ***** so the next agent can have access to this chat and be able to provide you further assistance in this matter.

MP REFUND/RETURN----------------------------------------

I have requested a return label for your Marketplace item. You will receive an email containing a prepaid mailing label. Please repackage your item, place the label on the box and drop it off with the carrier indicated on the label. Once your item has been received by the Marketplace Seller's returns center, allow 48 hours to receive an update about your refund.

------------------------------------------MP PRICE MATCH------------
Thanks for waiting, I was checking into this and unfortunately, we do not match prices from, or on behalf of Marketplace and third-party sellers. The item must be sold and fulfilled by Walmart and this is sold and shipped by **** which is a Marketplace seller.

--------------------------------------SURCHARGES/INTERNATIONAL-------------------

Thank you so much for waiting, I was checking on my system and we offer shipping on selected products to Alaska, Hawaii, and U.S. Protectorates like Puerto Rico and U.S. Virgin Islands.
In this case shipping charges vary by weight, item, and shipping option. That's why you are seeing extra charge on your order, because they are non-continental locations and we have separate surcharges with them.

--------------------------------------TAX EXEMPT----------------------------------
To be able to use your Tax Except Card, you have to sign in and place your orders. The sales tax on valid items will be automatically removed by the system on the "Review & Place Order" page. If the taxes are not removed when you place the order, you can contact us back via email, chat or phone and we will remove those taxes from your order.

---------------------------------------GROCERY------------------------------------

I apologize for your issue with Walmart Grocery. You’ve reached Walmart.com Customer Care, and I don’t have access to view your Walmart Grocery order, but I'm able to transferring with them.

-------------------------------------OPEN-----------------------------------------

Hi, in order to assist you better, could you please elaborate on your inquiry?

Hi! I hope you're having a great evening. it will be a pleasure to assist you, How may I help you with today?

Hi! I hope you're having a great day. it will be a pleasure to assist you, Can you please provide me with your order number?


Hi! I’m sorry to see that ***reason**. I know that this **item** it’s very important for you. Let me go ahead and take a look to see what I can do. Can you please provide me with your order number?

Thank you for the order number, may I place you on a brief hold while I look into this?

I’m sorry to read that you did not receive your order and I know that this is very important for you, please allow me to take a look at what I can do. Can you please provide me with your order number?
-----------------------------------CLOSE------------------------------------------

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there with me?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in chat?

I want to be sure that we have covered all your concerns,Is there anything else I can assist you with today?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

You'll get an email of the process I just did, please be sure to confirm it.

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I apologize, but I did not receive another response from you, I hope that all the information could help you. Therefore, due to inactivity the system is going to close our chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!
--------------------------------------LOST-----------------------------------------
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

------------------------------REPLACE/REFUND-------------------------------------

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. Does it sound good for you?

I will proceed with the refund and once completed you will receive an email with a free prepaid return shipping-label and you will be able to drop it off at your nearest postal office, once the return process is initiated online our store won't accept the item, you will have 30 days to mail it back to us.

So in order to correct this as soon as possible, I can send you a replacement, this replacement has no charge for you, once your order ships you are going to receive an email confirmation with all the tracking information. Does it sound good for you?

-----------------------------------CHANGE ORDER----------------------------------
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

--------------------------------------RE-SHOPPED--------------------------------
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and re-shopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.
-----------------------------EDITING EMAIL ADDRESS-------------------------------
1. Click on Your Account Opens in new window(located at the top right of most pages) and sign in.
2. You will be asked to verify the current email address and password on the account before making changes.
3. Click Manage Account Opens in new window to edit your name, email address, phone number, or password.