Notes

Notes : september 02/19 wo // August 27 wo present / http://notes.io/7AXj / http://notes.io/7Ytk / http://notes.io/7Tj2 AS I can http://notes.io/7Tks Feedback
http://notes.io/7TjY Cancel http://notes.io/7Tkf Refund
http://notes.io/7TjW authenicity http://notes.io/7Tkg Wait
http://notes.io/7TjQ Nice Lines http://notes.io/7Tkj Delay
http://notes.io/7AXj lines http://notes.io/7Tkk NON serviceable area
http://notes.io/7Tkw EVEN http://notes.io/7Tkz Empathy
http://notes.io/7Tke Out for delivery http://notes.io/7Tkx Cardless credit
http://notes.io/7Tkt Escalate http://notes.io/7Tkv Flash sale
http://notes.io/7Tkb Address change http://notes.io/7Tkn Same city missroute
http://notes.io/7Tk1 Flipkart Pay later http://notes.io/7Tk2 Pay later panelty
http://notes.io/7Tki RR http://notes.io/7Tk3 GST IN
http://notes.io/7Tk4 TOA http://notes.io/7Tk6 GIFT card wallet activation
http://notes.io/7Tkp PUMP http://notes.io/7Tk9 Flipkart credit card
http://notes.io/7TkM Too many orders http://notes.io/7TkN Debit card EMI
http://notes.io/7TkZ REFUNd http://notes.io/7TkJ Increase pay later Limit
http://notes.io/7TkA account reactivation process http://notes.io/7TkU maximum unit
http://notes.io/7TkY Buy Back http://notes.io/7TkT claim complete protection/insurance
http://notes.io/7TkW amount debited order not confirm http://notes.io/7Tzt Refund gift card
http://notes.io/7Tzf Flipkart Plus Zone http://notes.io/7Tzg Exchange
http://notes.io/7Tzk Delay in delivery http://notes.io/7Tzx COD to prepaid
http://notes.io/7Tzv Wait refund http://notes.io/7Tzn New Feedback
http://notes.io/7Tz1 ORDER

wait refund : RVP NOT DONE // Replace Expect : return status {payment done but error is failed : payment awaiting} // Wait replace : return status // Replace Expect : status check // didn't receive this product : // invoice not found : Soft copy // In grocery one item return : Customer wants to return the products // ReFUNd delay : refund delay post initiation // if cx wants to exchnage phone with new phone : Prexo Invalid Denial Validation // Wishmaster did not have/give change
279695 Qwerty@12345 Multiple amount debit through POS/Card Swipe machine Delay delivery
OD115837773729488000 IN1909231631545010908 Snatched OD116608992130088000
113424 Return in cancel_requested state
A short survey will be sent to your registered email address to get your feedb
ack in "Yes" or "No", if you are satisfied with the resolution provided on the chat and then you can rate me as well basis on our entire conversation.
5-Highly Satisfied. 4-Satisfied. 3-Not Satisfied. 2- 1 Disappointed.
DELAY IN PICKUP > Pickup done but return cancelled
IN1908212355101482304 career 490987
https://docs.google.com/forms/d/e/1FAIpQLSeqpUJzdAWE5Tvq_xAMNxL4TKfh6LKe6Q1BFg_FJ911w_cUzA/viewform?vc=0&c=0&w=1  Chat escalation form

I will surely help you with your concern.
We request your kind patience and understanding in this regards.

Thanks for being a valuable Flipkart Plus member."

Your satisfaction is our satisfaction.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.


Please do not worry, I will surely help you out in best way possible.

Please be assured that the team is coordinating with the courier service partner and the courier service partner will try their best to deliver your product as soon as possible.

DELIVERY BOY :

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

As I can check the refund of Rs 445/- is initiated on November 07, 2019 and has been credited to your account on November 18, 2019.

CALL
I am sorry we dont have access to call you as we are from chat department However I can only assist you over the chat.

ADDRESS>>>>>>>>>>>>>>>
Please confirm if the pickup address and primary contact number is same.
Would you like to share any alternate contact number?
Please wait while i am forwarding the request to the seller.

I'm happy to let you know that your product has been shipped by the seller via Ecom Express on September 7, 2019 and the tracking ID is 8538781657.

However, the promise date of the order delivery is September 15, 2019.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

I would like to let you know that you will receive a customer feedback email to your registered email ID (Mention email ID).
Your feedback is really valuable to us as it will help us enhance your experience.
We'll also send you an email to complete a short survey

I would like to inform you that the seller would be happy to provide you replacement of the product.




Once your product is out for delivery, you will receive an SMS with the Wishmaster details.

I am sorry to let you know that your order is cancelled by the seller due to unforeseen issue faced by the courier service provider.

As I can check your refund will be process within 4 business days once the courier service provider confirm the cancellation.

I would like to inform you that once the coins are redeem for any kind of offer it can not be reflected Back.

Hi, my name is Deepakshi. How may I assist you today?

I am here to help you.

We request your kind patience and understanding in this regards.

I apologize for the inconvenience caused to you. Let me quickly check the information for you.

As you are one of our valuable customer, this is something which we do not want you to experience.

I really appreciate it for your understanding.

Sorry for the unpleasant experience you had to go through.

I am really sorry for the unpleasant experience.

Request for kind understanding.

You have been such an awesome and understanding customer.

As I can check your order is in shipped status and you will get your order by today till 7 PM.

I should be the one, saying thank you. You have been an awesome customer.

Your kind patience and understanding is much appreciated.

I can understand how you feel in this situation. If fact, If I would be at your side I felt same as well.

I can see that the courier service provider tried to deliver the shipment on July 24, 2018, but couldn't due to no response from your side.

However as I can check the case is already escalated.

Please be assured team is already looking into the issue and get back to you by July 29, 2019.

Trust me if there would be option with me, I have surely help you with this.

Would you like to share any alternate contact number?

Shall I forward the refund request to the seller?

If bank will be denied then you can contact with us anytime. We will be happy to assisting you.

As I can check the refund is initiated on October 01, 2019 and has been credited to your account on October 02, 2019.




The product will reach you by July 23, 2019, but an exact time frame cannot be scheduled.


Chirag, please be assured I have raised the request to the team. They will get back to you. I have also raised the request against the wishmaster and your feedback will be taken care of.

As the product is ready to ship at the time seller will not be able to cancel it.


When the wishmaster deliver the product you can cancel/reject the shipment at the door step then the product will be cancelled.

Please do not worry, July 17, 2019 is the maximum time duration required to resolve your issue and we are working on priority basis to resolve your issue and you will get the resolution at the earliest.

We're working with the seller and their partnered courier service provider to have your product reach you by July 8, 2019

We need your continued trust and support.

It'll definitely motivate us to keep doing a great job.

Trust me at this time you will definitely get the resolution.

I'll take this up personally with the seller and make sure they take utmost care to ensure this does not happen again.

RETURN PRODUCT >>>>>

The seller is unable to provide the replacement but happy to provide the refund.
Once the return is initiated than I will be able to share the pickup details.


Sorry for the unpleasant experience you had to go through.

The brand which are available are being facilitated by the sellers.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

Customer care number: 1800-208-9898

SELLER SIDE>>>>>>>>>>>>
I am sorry seller will not be able to provide the smaller size however, seller would happy to provide the refund for this product.

Shall I proceed the refund request to the seller?

Notify>>>>>>>>>>>
I would request you to please click on notify me option once it restock you will get the notification.

Refund>>>>>>
Please confirm that you want seller to initiate a refund now or you are willing to wait.

As I can check the seller has already initiated the refund. Please find below the RRN number for the transaction 910016402102. Please check with your bank, if the amount doesn't not reflect in your account.

Refund SMS Message format>>>>>>>>>>
Refund Update: Thanks for reaching us. Seller has refunded Rs.385/- to your bank account on April 10, 2019 and it should be created by now. In case of any delay, please check with your bank using refund reference number 910016402102. You can find your bank's customer care number behind your debit card or on their website.

Return selected wrong>>>>>>>>>>>>
As I can check that the return you have created is for Quality issue and you have selected the sub reason as Quality Not As Expected. So I request you to please cancel the return and create a new return with correct reason and sub reason.

The return request has been canceled by seller and it is partially in cancel state.

The seller has to cancel the initial return request, So may I request the seller to cancel it?

You will need to create return with correct issue type so that you can not face this type of issue again.

The invoice can be used to avail the warranty.

DELAY>>>>>>>>>>>>>
As I informed earlier your order is delay due to unforeseen issue.

We're sorry to let you know that there has been an unexpected delay in having your order delivered. We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.


Also, the penalty will be charges should be applicable
depending on the outstanding due as on 10th of the month.
Rs.100/- for outstanding of upto Rs.2000/-, Rs.200/- for outstanding of Rs.2001/- Rs.4000/-, and Rs.400/- for outstanding of Rs.4001/- and above.This will be added to your ‘Flipkart Pay Later’ bill of the month defaulted.


CANCELLATION LINK :
You can also cancel your orders on the go by clicking here https://dl.flipkart.com/dl/account/orders?cmpid=chat_promo_mord


Please note that the wishmaster does not have the option to deliver at a specific time slot. However, if you like you can contact the Wishmaster on the phone number/ call bridge details that you would have received through an SMS.

In case you miss the delivery today, the Wishmaster will make a total of three attempts to deliver the product.

FRAUD CX :

Due to this the seller is not able to fulfill the request at the moment. I am sorry for that.

I would like to inform you that the product was delivered to you on May 06, 2019.

Hence it has crossed seller's 10 days replacement policy.


DELAY DELIVERY TOA>>>>>
You will get the Rs 100/- as a token of apology to your gift card with in 24 hours of successful delivery.


As your return request is cancel it will take 48 hours to update once it update on the system than seller will be able to create return for you.

FLIPKART PLUS PIN CODE : DELIVERY CHARGES>>>>>>>>>>>>>>>>>>>>>>>
I am sorry to let you know that the delivery charges depends upon the sellers, product and location. It happens as the prices of the products are dynamic and also it depends on the customer's pincode.

Also, I would like to let you know that the prices, offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. The same goes for delivery charges as well.

GIFT CARD :
I would like to inform you that your gift card amount will be shown while you placing the new order during checkout.

Than only you can use the gift card amount.

There is no need for gift card pin and number.


Add the gift card wallet amount.




I completely understand that you are upset at the moment but trust me the cancellation is not from our's end.




TOA>>>>>>>>

Sorry to hear that your order is delay . The seller will add Rs. 100 to the Gift Card section of your Flipkart account after the successful completion of delivery of the order as an token of apology.





As I can c heck the order is in shipped status and seller could not be able to change the address for the same.




I have shared the complete information with you. If there is something else I can assist you with then please let me know or else I may disconnect the chat.

CANCEL

No need to worry.

You will get a call form the wishmaster please cancel this order via phone.
The wishmaster tried three delivery attempts than your this order will automatically cancel.
I hope you understand.




EMAIL ISSUE
In case of any questions, please feel free to reach us here: https://www.flipkart.com/helpcentre






I would like to inform you that Flipkart is an intermediater between sellers and customers.
Flipkart is an online market platform which connects sellers and customers.

As I can check the product is out for delivery and seller will not be able to cancel it now.


I am so sorry to let you know that seller cant be able to change the phone number as the product is in shipped status.


https://www.flipkart.com/athena-women-bodycon-purple-dress/p/itmf3vcbyjkmkwfr?pid=DREEZYNPM6AJFMGM&lid=LSTDREEZYNPM6AJFMGMBMQ38K

PAYMENT PENDINg

Seller did not receive any amount yet. Within 24 hours you will get the confirmation or you will get the deducted amount back to the source.