Notes

1.
Hi Anupam,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand that you have not received the refund of your order 'OD116687878505362000' for 'TRYST 7509769 Analog Watch - For Men'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that we have assigned your issue to our concerned team and they will look into this and get back to you with an update by November 13, 2019.

Hope this helps.

Anupam, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


2. Customer not aware of cancellation
Hi Ranjay,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the cancellation of your order 'OD117008248576368000'.

We are sorry for the trouble and this isn't something we would like you to go through.

We would like to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

However, we assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

Ranjay, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thank you for choosing Flipkart.

3. Warranty, gaurantee related info

Hi Prashant,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you are facing an issue with your product 'Billion 1000 W Non-stick Compact XR128 1000 W Dry Iron'.

We're sorry for the trouble and this isn't something we would want you to go through.

Since the product was delivered to you on July 28, 2019, it has crossed the seller's 10 days replacement policy. Due to this, the seller will not be able to help you out for repair or replace the item.

However, the product is covered under the manufacturer's warranty of 1 year and you can get in touch with the authorized service centre. They'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this mail. This can be used to avail services at the authorized d service centre within the warranty period.

Please use the link, phone number and email address given below to contact the brand and find an authorized service centre:

Link: https://www.billion.in/support-and-warranty
Phone number: 080-46331002 - 9:00 am to 6:00 pm Monday to Saturday (except national holidays)
Email: [email protected]

In the unlikely event of the authorized service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Prashant, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


4. Service availability for pincodes

Hi Cihsr,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the availability of the product 'MX Bluetooth Wooden Trolley Speaker with USB 3710Wooden Indoor, Outdoor PA System (200 W)' at your pincode '797115'.

We're sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.

Cihsr, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


5. Enquiry about flipkart plus (shipping charges required or not.) call


Hi Kamar,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the shipping charges for your order 'OD116998576333448000'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that free shipping is applicable on F-Assured products purchased on Flipkart at serviceable pincodes and the same can be viewed on the product page.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on 'Flipkart Assured' click here: http://www.flipkart.com/flipkart-assured

However, a Wishmaster is already on the way to deliver the item and it’ll reach you by 7 pm today.

You can also check your order status here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding.

Kamar, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

6. Need additional information

Hi Nitika,

Thanks for writing in.

We understand that you are concerned about the 'Quality' and 'Packaging Manner' of the product 'KTC Casual Half Sleeve Solid Women Blue Top'.

We would like to assure you know that we mandate sellers to list only genuine and brand new products on our website and app.

We would also like to let you know that the seller always provide best packaging manner for the delivery of the product.

Not to worry, if you will face any issue with the product so you can write back to us.

However, your order has been approved by the seller and it will delivered to you by November 15, 2019.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps.

Nitika, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

7. Eligible toa not provided call compl.

Hi Munish,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand that you have not received the 'Digital Thermometer' with your 'Dr. Trust (USA) Pull Up Medium Size Pant Style Diaper Pants Protective Underwear Pack Of 2 (Digital Thermometer Included) Adult Diapers - M'.

We are sorry for the trouble and this isn't something we would want you to go through.

We'd like to let you know that we tried to get in touch with you on '9888902289' to talk to you about your concern but could not reach you.

To set this right, the seller would be happy to provide an amount of Rs. 69/- for the missing 'Digital Thermometer' and it will be added to the Gift Card section of your Flipkart wallet or replace the item with a brand new one based on the availability of the product.

Please let us know your choice and also whether the delivered package was tampered or not within 72 hours so that we can assist you.

Note: While replying to the email, please ensure that the subject line is not edited.

We hope to hear from you soon.

Thanks for choosing Flipkart.

8. Ptoduct is already delivered. Its not as per picture shown. I need to raise return request

Hi Jasleen,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern that you are facing issues with your 'Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board' and 'Sanjog Boho Crown Headwrap Wedding Garland Floral Tiara Hair Band'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that as specified by you, a return request has been created for the order 'OD116961602294416000' and a refund of Rs. 544/- will be initiated as soon as the pickup of the originally delivered items is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 2 business days, as per standard banking procedures.

Please keep the items along with the original product box, accessories and tags ready for pickup by November 11, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Jasleen, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

9. The is not delivered to me but in my account it showing as delivered please help me.

Hi Rajdeep,

Thank you for writing in and being a valuable Flipkart Plus member.

We understand that you haven't received your order 'OD116974193048777000' but got the delivery confirmation.

We are sorry for the trouble and this isn't something we would want our valuable customer to go through.

We would like to let you know that the courier service provider has confirmed that the shipment of 'boAt BassHeads 100 Wired Headset with Mic' was delivered to you on November 08, 2019.

However, we request you to check with your relatives/ friends / security/ house-pg owner, if they have received the product on your behalf.

If still you do not found the order, please write back to us and we'll surely assist you.

Hope this helps.

Rajdeep, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

10. Amount 1938 debited but not credited in Flipkart pay later account Sbi branch is telling problem is in Flipkart not in bank please solve this problem.

Hi Birupakhya,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that your concern that your money has been deducted from your account and dues has not been cleared for the Flipkart pay later.

We are really sorry for the trouble you had to go through and this is not something we want you to go through.

Please be assured that we'll look into this and get back to you with an update by November 13, 2019.

Hope this helps.

Birupakhya, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

11. is this product returnable within 30 days?

Hi Abhishek,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand that you want to know about the return policy of your order 'OD117012462265474000'.

We would like to let you know that the seller is providing 30 days return policy for your product 'Maxima O-46933CMGT Analog Watch - For Men'.

If there is any issue with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product.

However, successful pick-up of the product is subject to the following conditions being met:

- Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)

- The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)

To know more about the return's policy click here: https://www.flipkart.com/pages/returnpolicy

Hope this helps.

Abhishek, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


12. Refund status enquiry


Hi Anand,

Thanks for writing in.

We understand your concern that you have not received the refund for your 'iBall Mini Earwear A9 Bluetooth Headset with Mic' with the order 'OD116849230397318000'.

We are sorry for the trouble and this isn't something we want you to go through.

We’d like to let you know that the seller has refunded Rs. 599/- to your 'SBI' Bank account on November 01, 2019 with the refund reference number: 930510915677. This amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number.

If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop-down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

We would like to thank you for your patience and understanding.

Anand, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


13. I want to return this product as it's not fitting my phone.

Hi Nikita,

Thanks for writing in.

We understand your concern about the refund for your product 'TheSouledStore. Back Cover for OnePlus 6'.

We would like to let you know that the seller has refunded Rs. 479/- for your order 'OD116956587547321000' to your PhonePe UPI account on November 09, 2019. This will be credited to your account by November 12, 2019.

If you do not receive the refund by this time, you can reach PhonePe customer support by writing to [email protected] with the refund reference number: P1911090927510287583336.

To check your available balance please log into your PhonePe account and check the transaction history.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

Nikita, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

14. Please solve this issue as early as possible.. (buy time)

Hi Durga,

Thanks for writing in and being a valuable Flipkart Plus member.

We understand your concern about the return of your product 'FOK 16Pcs Spiral Elastic Hair Tie Rubber Bands For Girls and Women - Random Color Rubber Band' with the order 'OD116965107676275000'.

We are sorry for the trouble and this isn't something we would want you to go through.

Please be assured that our concerned team is already working to resolve your issue and they will get back to you with an update by November 11, 2019.

Hope this helps.

Thanks for choosing Flipkart.


15. Followup on existing incident


Hi Jyothirmai,

Thanks for writing in

We understand that you are facing an issue for the delivery of the product 'Butterfly Rapid 4 Jar 750 watts 750 W Juicer Mixer Grinder' with order 'OD116886537906100000'.

We are sorry for the trouble and this is not something we want you to go through.

Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

Please be assured that we'll look into this and get back to you with an update by November 12, 2019.

Hope this helps.

Thanks for choosing Flipkart.


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