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The guaranteed buyback amount is available on products listed by selected sellers where the value of the product will be higher than the BuyBack discount and the new product should be available on Flipkart under the exchange offer
The BuyBack amount is valid on products in working condition
The product should be in working condition with the screen intact
Customers can choose to exchange the product even after the 'BuyBack' policy period expires, however, BuyBack price will not be applicable. The product can still be exchanged on Flipkart at the product exchange price available at that point
There will be a nominal pick up charges applicable during the exchange
At the time of pick-up, the FE will perform the basic checks on the product and it should meet the conditions as mentioned in the below table
While purchasing 'Buyback Guarantee Policy' for mobiles/ laptops, if 'Out of Stock' message appears on the check-out page, it's due to PIN code serviceability. In such cases, request the customer to try with different PIN codes
If customers contact stating that they have purchased the 'Buyback Guarantee' along with the product but unable to redeem the policy, inform them that the redemption option will be visible on applicable products'. Refer to casperlite for redemption details.
BuyBack Guarantee dashboard Link
Raise all tickets using 'Genie Ticket' instead of JIRA. Use the below links to log in to Genie Console: Inhouse, Partners
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