Notes

REPLACEMENT OR REFUND

Please help me with few information so that I can place your request.

As I have understood, you have received a defective product?

Have you received a different product from the one you have ordered?

Could you please confirm what is the exact difference between the product ordered and product received?

May I know what is the exact issue you are facing with the product?

I would like to inform you that the seller will be happy to provide you a refund for the product you have received.

Shall I go ahead and request the seller for replacement request on your behalf?
Shall I go ahead and request the seller for refund request on your behalf?


I will share all the details with you in a moment, I do need to forward your request to the seller first.

I do need some information from your end regarding the same.

VOC-
Tags: Yes
Pickup address: Same
Alter numb : NA
primary: 7904509535
Seal tampered: No

Please confirm, if the pickup address is same as at the time of delivery.

Please confirm, the primary contact number is working.

Could you please let me know if the seal on the product box was broken or tampered, when you opened the external packaging?

Would you like to share any alternate contact number?
Please confirm whether you have brand box and MRP tag which you have received along with the product?


I would like to let you know that your return request has been escalated for approval to the team and team will get back to you with an update on or before November 08, 2019.

I would like to let you know that the seller has accepted your return request and the pick up of the product will be done by November 16, 2019 and the replaced product will be delivered on the same day.

I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name
(2) Account number.
(3) IFSC Code.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with 896.

IFSC Code: CNRB0002614

Do you wish to have refund in the same account?

I would like to inform you that since your product comes under 10 Day Replacement seller will not be able to provide you a refund.

I would like to inform you that the seller can only replace your product only if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.

I am happy to let you know that the seller has already arranged a replacement for the product and it'll reach you by August 17, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

However, your feedback will be shared with the seller and courier service provider and they'll take utmost care to ensure this does not happen again.

I am sorry to inform you that the seller will only be able to provide you a refund for your product at the moment.

VOC- product was missing

Tags: Yes
Pickup address: Same
Alter numb : 6289452935
primary: Same
Seal tampered: No

I would like to inform you that I have forwarded your concern to the team and team will get back to you with an update on or before October 28, 2019.