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Thanks for your precious time over the call and for being a valuable Flipkart Plus member.
We understand your concern about the cancellation of your product 'Wild Stone Code Steel Perfume Body Spray - For Men' with the order ID 'OD116963139010346000'.
We are sorry for the trouble and this is not something we would want you to go through.
We would like to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.
If you’d still like to buy the product, you can place a new order for it anytime.
Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.
Also, the seller has refunded Rs 167/- for your order to your PhonePe wallet on November 12, 2019. This will be credited to your account by November 20, 2019, as per standard banking procedures.
If you do not receive the refund by this time, you can contact your Phonepe's customer care using the number '01246789345' with the refund reference number P1911120103387820579870.
If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our valuable shoppers like you.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
We would like to thank you for your continued trust and support.
Saheriyar, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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