Notes

* Survey Pitch CSAT :


It was a pleasure assisting you today.

I hope I was able to provide you the information about your query today.

name, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.


* Verbiage: Common lines


Hi, my name is Manmeet and I'll be helping you with your request.

PARAPHARASE:

1. I have understood you are concerned about I understand that you are concerned about the delivery of your order 'Philips Beard BT3205/15 Runtime: 45 min Trimmer for Men'.
2. I understand your concern regarding the delivery of your product.
2. I understand that you are concerned about 'Dr. Morepen Glucoone BG 03 100 Glucometer Strips'.
3. Just to confirm are we talking about '

I would like to inform you that currently, the seller is not providing this type of services.
Please let me know the exact issue you are facing regarding your product.
Please let me know that you received the same product which you have ordered or different.
Thank you for your valuable time over the chat.
Please let me know the exact Order ID and order name.
Please let me know the exact Order ID, Email ID and registered contact number.
I would like to let you know that the contact number you shared is not registered with the account.
I am sorry to tell you know that I am unable to shared the required details with you.

Cx is not responding Hence tagged here

ASSURANCE:

1. I will surely guide you about the process.
2. Do not worry I am here to assist you.
3. I will definitely look into the matter and update you on this.



No Response:

Since I have not heard from you, I am closing the chat session for now. You can get back to us for any further assistance.

As I have not heard from you in a while regarding an alternate contact number. I am closing the chat session for now.

As I had checked that your order payment mode is Cash on Delivery since the order is not delivered to you then the seller is not able to refund the amount.


Call :

I understand your concern that you want a call back from us.

Since this is a chat window, I will not able to call you from this portal.

If you would like, I can assist you over the chat.

Since this is a chat window, I will not able to arrange a call for you.


I am sending you the troubleshooting steps please follow this :



Due to security reason I will not be able to commit that.
However, I will not be able to commit on this that this feature will be applicable or not.


Please confirm whether the Wishmaster has arrived at your address for pickup of the product.

I would like to let you know that price of the product is dynamic.
Discounts are based on various factors and will vary from time to time.
The sellers will do our their best to get you more offers and deals so you can buy your favorite products on Flipkart.



HOLD :

1. Please allow me a minute or two while I arrange the same for you.

2. Please allow me a minute or two while I check your account details.

3. Please allow me a minute or two while raise a complaint for the concern that you are facing.



UNHOLD:

1. Thank you for staying connected.

2. I appreciate your patience.


CONFIRMATION :

1. Thank you for confirming the same. I will quickly arrange it for you.

2. Thank you for sharing the details.


INCONVENIENCE:

1. I am sorry for the inconvenience it has caused you.

2. Help you : Do not worry I am here to help you

3. Sorry about the trouble you had to face.

4. I am sorry for the unpleasant experience.


WORRIED:

1. Clearly I understand that you are worried.

2. Sorry to hear that ----, I will surely guide you about the process.


HASSLE:

1. I am sorry that you had to face the hassle.


ANXIOUS:

1. I understand that you are anxiously waiting for the product.



ALTERNATE CONTACT NUMBER:

1. In this regard, I request you to please share your alternate contact number with me.

2. Thank you for sharing the details.

3. Please confirm if the pick up address and primary contact number are same as that of delivery.



COMPLAINT WAIT TAT:

1. Please allow us time till __________ while we get back to you with the resolution.



ALTERNATE NUMBER:

1. We are looking into the issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered number.



Orders with a single unit
From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments

Payment methods available are:

Debit Card
Credit card
Netbanking
PhonePe payments


gugulelectricals1
Mohali@123



* Status Check



I understand your concern regarding the delivery of your order.


Just to confirm that we are talking about the status of your order.

I understand that you are concerned about 'Dr. Morepen Glucoone BG 03 100 Glucometer Strips'.

I can see that your product has been approved by the seller and it will reach you by July 15, 2019 or by 7 pm today.

As I can see that your product has been approved by the seller and it will reach you on or before August 12, 2019.

As I can see that your product is ready to ship by the seller and it will reach you on or before August 20, 2019.

The item is being packed by the seller and it is already picked up by the courier partner.

As I can see that your order has been shipped by the seller and it will reach you by 7 PM today.

I would like to let you know that your order has been shipped by the seller and it will reach you on or before November 11, 2019.

I would like to let you know that your order has been shipped by the seller and it will reach you on or before 7 PM today.

As I can see that your order has been shipped by the seller and it will reach you on or before August 30, 2019.

As I can see that your order has been Out for Delivery by the seller and it will reach you by 7 PM today.

Also, y order with tracking ID: FMPP0269970909


Your order is not delayed as the delivery date of your order is today.

This is the maximum time frame given by the courier service providers.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will not be able to commit on an early delivery.

Although the sellers would love to surprise you with an early delivery, it’s not something they can promise.

I am sorry to let you know that due to technical error the tracking ID is not working.

I am sorry to let you know that due to technical error I am unable to track your order.

Please refresh your app so that you can check the updated status of the product.

I am sending you the troubleshooting steps. please do follow them.


Wishmaster


I am sorry to let you know that at this moment the Wishmaster details are unavailable.

No worries, the Wishmaster will call you only if they're unable to locate your address or to confirm your availability.

The Wishmaster will call you only if they're unable to locate your address or to confirm your availability.

Once your order will be Out For Delivery, you can reach to the Wishmaster through pin number and bridge number that will be shared with you through an SMS.

Once your product is out for delivery, you will receive an SMS with the Wishmaster details.

You can contact to the Wishmaster through pin number : 143 and bridge number : 04440114101.



* DELAY in Delivery


I understand your concern about delay in delivery of your order 'Cif Power And Shine Bathroom Cleaner Regular'.
I am sorry to let you know that the delivery of your order has been delayed due to an unforeseen courier related issue.

Not to worry, I am escalating your case to the team and the team will get back to you with an updated resolution.

Could you please share your alternate contact number?

Please confirm me that the alternate number : 8802229648 is this working?

As I have not heard from you in a while regarding an alternate contact number.

Also, could you please help me with an alternate contact number of yours. It is because in the meanwhile if we need to contact regarding the same.

Please give me a minute or two while I am escalating your issue.

I would like to inform you that we are working closely into this issue and the team will get back to you with the resolution on or before November 03, 2019.

I would like to let you know that I have escalated your issue and the team will get back to you with the resolution by September 06, 2019.

I would like to let you know that I have escalated your issue and the team will get back to you with an update by September 12, 2019.

Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the courier partner

We are really sorry that your order has been delayed due to some unlikely event occur with the courier partner.

As I had a check, I am sorry to let you know that your order has been a delayed due to unavoidable courier related constraints.


* Already escalted


As I have checked, your order has been delayed and this issue is already with the team and the team will get back to you with an update by September 15, 2019.

I am sorry to let you know that the delivery of your order has been delayed due to an unforeseen courier related issue.

As I had a check, I am sorry to let you know that your order has been a delayed due to unavoidable courier related constraints.

I would like to let you know that your issue has been already escalated to the team.

Not to worry, your issue has been already escalated to the team.

Also, your issue has been already escalated to the team.

Could you please share your alternate contact number?

Please confirm me that the alternate number : 7008988456 is this working?

As I have not heard from you in a while regarding an alternate contact number.

Also, could you please help me with an alternate contact number of yours. It is because in the meanwhile if we need to contact regarding the same.

I would like to inform you that we are working closely into this issue and the team will get back to you with the resolution within 24 hours.

I would like to inform you that we are working closely into this issue and the team will get back to you with the resolution on or before November 19, 2019.

Out for delivery

If you will not receive your product today by 7 PM then the team will look into this and get back you with an update on or before September 08, 2019.


Tagging

As cx said that 'Where is my order'.

Alt no:NA

so info shared and tagged here (IN19100913001930865355 no option update)



* Order delivered but person not received it


I understand your concern about the delivery of your order ''.

I am sorry to know that you have not received your order.

As per the records, I see that the product has been delivered by the courier partner to you by October 23, 2019.

Please check if your neighbours/friends/relatives/house owner/security guard have collected your product on your behalf.

If you do not find your package even after this, please write back to us.


Tagging ......Wrong update provided
Tagging.... create incident.....Customer not received the product, but got delivery confirmation message/email....