Notes

* GOLIYAAN:


I am sorry to let you know that it is the assigned duty.

I certainly understand that this is not what you were expecting.

This is never intentional from us to cause you trouble.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the courier partner

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I would like to let you know that your issue is already with the team and we are looking into this.

Please be assured that we are looking into this issue and we will get back to you with a resolution.

* No need to worry, I will check and help you with this.

* The team needs some time to resolve your issue.

* No worries, your issue will get resolved on priority basis.

* Be assured this is the maximum time given by the team to get this fixed, most of the the cases get fixed within this shared timeline.

* The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution date.

* You can be sure that team will do their best to get this fixed and get the product delivered to you within shared timeline.

* I have successfully updated the issue with the team on priority and they will do their best to get this fixed within the shared timeline.

* I’ll make sure it’s passed on to our team.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

* However, we will try our best to get it sorted out soon and would appreciate your patience and understanding.

***************I am thankful that you are appreciating my efforts.

* I can completely underating and annoying the situation can be when something like this happens but believe me it was never our intention.

* Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

* As per your notification, I have personally notified this issue to our team in order to get a resolution on priority.

* I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

I would feel the same in your situation, but we will sort this out.

I am keen to resolve this as much as you are.

I would feel the same in your situation, but the team needs some time to resolve your issue and will sort this out.




Hi All,

Please use the below lines to handle customers in the mentioned scenarios.

Hoping to see some improvement in the numbers.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.


( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


* I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

* I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.



Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.


I do understand the importance of timely delivery of order.


We do have to work within the policy.


You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.


I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.


Since, I have not heard from your end so I need to close this chat.


Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.


Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.



Thanks & Regards