Notes

Once the seller will get the successful confirmation of pick up then seller will initiate your refund within 06 Business days.


Please do not worry, I will share the same feedback with the seller, courier service providers and with the team so that necessary actions could be taken at earliest.


ESCALATE.......::::::::::::::::::


I'm sorry to see that your product has not been delivered yet.

I am sorry to inform you that your order was delayed due to an unforeseen issue faced by the courier service provider.

Could you please help me with the alternate contact mobile number?

Do not worry, I would like to inform you that I am escalating your issue to the team.

As I have escalated your issue to the team and team will get back to you with a resolution on or before November 11, 2019.


empathy.........................................


I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.



( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.


However, trust me if there would be anything else then I would have done it for you.


I hope you will understand my limitations.


Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.


We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.


I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.


I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.


I greatly appreciate that you are taking this initiative and bringing this to my attention.


Your suggestions and feedback is something that is very important to us to make your online shopping experience better.


I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.

I do feel the situation you are in however, trust me this is not in my hand.


Please do not worry, I will share the same feedback with team so that necessary action could be taken to resolve the issue at earliest.


Once your product is out for delivery, you will receive an SMS with the Wishmaster details.