Notes

Opening:-------------------------------------------------------------------------------------------------
Hi there! It’s a pleasure chatting with you today, $contacts.name.first. I hope you are having a great day!

Hi!! It will be a pleasure to serve you today.

What can I do for you today?

Hi there! I hope you are doing great today, I am happy to assist you, how may I help you?

Help customer:-----------------------
Hi there! I understand how important is this order for you since (reason) however, I will do my best to help you out with this. Let me check what can I do in order to resolve it. Would you please provide me the order number?

Hi! I am glad to assist you with ------ I will do my best to help you aout. I n order to acces on your account, would you please be so kind and provide me the name of the item yaht is ---------?

Hello, I will do my best to help you out with your inquiry, would you be so kind and tell me more about it?

Hi, I totally understand how important is this order for you and I apologize to know that you did not receive your order yet, let me check what can I do to make it better. Would you please be so kind and privide me your order number?

Acknowledge:----------------------------
I am doing evething I can to resolve this situation

I understand your frustratioon , I am right there with you

Bear with me and I will take care of this as soon as possible

I appreciate your patience or thank you for you patience

I am really sorry it wont arrived tomorrow I would apreciat your patence
I'm so sorry to know that you haven't received your package even if it shows delivered already but I'll be more than happy to help you with this.
I understand that you did not receive your order correctly due to damaged. I apologize for the issue. I am going to do my best to help you.
I understand that you did not receive the refund for your order. I apologize for the issue. I am going to do my best to help you.
I understand your situation, and believe me that I am doing my best, to be able to solve it in the best way.
I'm sorry! this situation that is happening let me find the most efficient solution for you which is the most important for us

Order number:---------------------
Hi there! I understand how important is this order for you since (reason) however, I will do my best to help you out with this. Let me check what can I do in order to resolve it. Would you please provide me the order number?
Hi, I totally understand how important is this order for you and I apologize to know that you did not receive your order yet, let me check what can I do to make it better. Would you please be so kind and privide me your order number?

Back Waiting:--------------------------
Thank you for your patience, $contacts.name.first. I want to apologize for the problems you’ve been having with your order.
Thank you very much for your patience today, after carefully checking the order, my records show me that
I do not mean to rush you because I really understand you and I want to help you to find a reasonable solution for you, but due to inactivity I’m required to ask, are you still with me, $contacts.name.first?

LATE ORDER ADJUSTAMENT--------------:
I know this does not reward the time but I really want to issue a compensation for the delayed process. I would like to offer you an adjustment of % in your order. I really understand you and believe me, I know how it feels like. It's annoying when you need something and it is not ready on the date the delivery was estimated.
Than you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know how it feels like it’s annoying when you need something and it’s not ready on the date the delivery was estimated. and rest assured we will take care on it for you.

UPSET CUSTOMER.----------------------
I do apologize if I have no more choices in order to help you, I feel sad because was not able to help you in the best way as you were expected and God knows that I did everything in my hands.
Believe me if I had the power to solve this now for you I would do it with pleasure, without hesitation a second. Unfortunately this is the all information I have in my hands and I would love to go beyond your expectations to resolve it right now I do not have way to do it.
It was never our intention to create such an uncomfortable situation for you but be assured that we will do everything to find a way to rectify this issue.
It’s perfectly understandable that you’re annoyed about what’s happening I hope you can believe me that we always strive to create a positive customer experience. Although this time we fail we will do everything possible to solve this in the best way.

PICK UP OR SITE TO STORE ORDER--------
Thank you very much for your patience, . I've checked your order and unfortunately, a delay was occurred because the stores are handling too many pick up today orders daily. In this case, I have escalated your issue to the team that handles store pickup orders. The store will working on your order so it can be completed, you will receive a Ready for Pickup email as soon as the order is ready.
The great news is that according to my records, your order should be available for pickup.

MARKETPLACE-----------------
I can see that this item is from a third party seller called XXX. For that reason and in order to receive the best assistance regarding your order, please allow me a few moments to escalate this issue directly to them. You should receive a response via email within 24 hours.
$contacts.name.first, I have just escalated this issue, so we can work on this order and contact the seller to get this solved as fast as possible. You will receive a response via email within 24 hours.
If you don't receive help from them within 24 hours, you can contact us back with this reference number $incidents.ref_no and we are going to take care of this.
Your order and your satisfaction are our priority, so be assured that they will do their best to help you with this.
I was able to check your order with our system and I noticed that this item is sold by one of our third party vendors.

HIGHER DEPARTMENT.-----------
I really appreciate your patience, $contacts.name.first! I have escalated the issue with our higher department so they will resolve it for you without any problem; you are our priority.
In order to resolve this issue, I'm going to escalate this to another department. Please allow up to 00 days for a resolution.
I am going to transfer you now. Please stay online. Thank you for contacting Walmart.com and have a great day!
SIGNED--------------------------------
Our records show that this package was delivered and was signed by
Did you check with other members of your household, neighbors, or anyone else who may have accepted the delivery and may have the package in their possession?

I understand. Please accept my deepest apologies for this. In this case; we appreciate you can please contact your carrier or dispute the charges with your financial institution and we will work with them in order you can get the money back for your item after we finish with the investigation.

In order expedite your resolution, please file a police report and email a copy to [email protected].
If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us. Once we receive your police report, our escalation team will with this within 24 hours.
We are going to contact the carrier to rectify it soon. However, I would like to ask if you allow us another opportunity to serve you, as we consider it our privilege to have your board.

**Hold**---------------------

Thanks, for the information, you could give me a few minutes of your valuable time to find the best solution?

Thank you, for your wait, I would checked your order number .....
Thank you very much for holding, and sorry about that wait!

You still there:?----------------
I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

Close chat no responce from cx ---------
I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

CHANGE ORDER--------------
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

RESHOPPED:-------------------
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.

Important to know read!--------------
Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,


Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to rectify this inconvenience,

You will receive an email containing a prepaid mailing label. Please repackage your item, place the label on the box and drop it off at your nearest post office, you will have 30 days to mail it back to us.

I will proceed with the REFUND and once complete you will receive an email with a free prepaid return shipping-label and you will be able to drop it off at your nearest postal office, once the return process is initiated online our store won't accept the item, you will have 30 days to mail it back to us.