Notes

Goli


Could you please help me with any alternate number?

Please do not worry, if you have any query you can initiate the chat any time, we are available 24 × 7 × 365 to serve our customers to their best satisfactory resolution.

Please be assured that the courier partner is working against the clock so that the product reaches you by promise date.

Flipkart do not want to earn money, but the goodwill by serving the customers with the best possible resolution.

Although, I will take your case personally and will surely share a strong feedback against the courier constraints to the team.

I do not want to make wrong promise regarding the early delivery but be assured, I will definitely share your concern with the seller to deliver your product as on priority.

I do not want to make wrong promise regarding the delivery but I can assure you that the team will definitely contact you in this regard with the proper resolution for your issue.

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

Trust me, if there was any option with me, I would have taken the ownership and have processed your request as per your requirement.

I really wish that the seller would have provided any option to submit a request for the same however, it has not been provided by the seller.


I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to the team.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in this regard.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Your kindness made my day.

I genuinely appreciate your understanding and patience.

If you've got other questions or would like details about another order, please visit our Help Centre section.

Your kind understanding is highly appreciated in this regards.

I can understand how it feels as I am also a customer somewhere. I'll make sure it's passed on to the team.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I want to assure you that additional measures are put in place so you will get your order as soon as possible.

I want to assure you that I will request the team for some additional measures are put in place so you will get resolution as soon possible.

I'll make sure it's passed on to the team.

You can be sure that we'll take definite steps to set this right.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I'll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will not be able to commit on an early delivery.

I'd like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

Cx name, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.

I completely understand and this isn't something I would want you to go through. You can be sure that we'll take definite steps to set this right.

I do understand that you want the resolution of this issue at the earliest.

However, the team need some time to find the root cause of this issue so that we can provide you the correct resolution.

We need your kind understanding in this regard. This is just the maximum time frame set by the team which I shared with you earlier.

However, team doesn't want to delay it anymore and we will come back to you shortly with a resolution.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

We'll always do our best to make sure that you have a great shopping experience.

Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.

We need your trust and cooperation in this context as we strive to create positive customer experience.

However, your product has doorstep delivery so Wishmaster will come to deliver your order at your doorstep.

Harsh , no attachment shared on this chat window will be visible. Please share the details in text.

It's nice talking to you and my pleasure assisting such a co-operative and understanding person like you.

I understand your experience so far has not been a pleasant one. Further, please be assured we will try to fix this as soon as possible.

This is the maximum time which is set by the team for your issue.

Ok, thanks for giving me your precious time.

meghraj, I completely understand your disappointment, we don't want our valued customer to face such issues. Trust me, if there was any other way, I would have definitely helped you.

You are a precious customer to us, we will never leave you disappointed.

However, We appreciate your great ideas and valuable feedback.

I want to assure you that the team will do everything possible to give you a better experience.

I would like to inform you that if you will face any issue then you can get back to us anytime. We are always here for your help.


Please be assured, seller and their courier partner will do their best to deliver the product by promise date.

I've noted this down and will make sure appropriate feedback is shared with seller so that you do not experience this next time around.

Although the seller's partnered courier service provider would try to deliver the product as soon as possible, it's not something I can promise at the moment.

I beg your pardon from the side of courier service provider and assure you that you will be getting the updated details shortly.

Trust me, I have shared the same information that has been shared by the seller. I do not wish to make any fake commitments with you this is the reason I have not shared any wrong information with you.

I would like to inform you that the team is working on your concern and get back to you with an update in this regard on or before August 22, 2019.

Please try to understand that I have no right to take the responsibility of the seller's doing.

As a long-standing customer with us, we do not like to lose our business relation be assured we will surely look into it.

We will ensure to give feedback to the seller to take precautionary measures in order to avoid this situation.

Alok, I shared all the required information above. I hope you are reading my messages. If not, I request you to go through them once.

As a long-standing customer with us, we do not like to lose our business relation be assured we will surely look into it.

Mayank, we want to correct this mistake and want to see your new mobile right there in your hands and that smile on your face as soon as possible.

Ashutosh, I am really sorry that I was not able to process your your request as per you requirement and will be thankful for your kind understanding.

Please do not worry, if you face any issue, you can initiate the chat anytime and we're here to help 24*7*365 to help you with you concern.
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Delay in Delivery


As I had a check, I would like to let you know that the order has been delayed due to unavoidable courier related constraints.

Not to worry, I'll escalate your case to the team and they will get back to you with an updated resolution.

However, we will try our best to get it sorted out soon and would appreciate your patience and understanding in these regards.

Also, could you please help me with an alternate contact number of yours. It is because in the meanwhile if we need to contact regarding the same?


Since we haven't heard from you, so I am escalating your case.

Please allow me a moment, so I can escalate your issue to the team.

I would like to let you know that I have escalated your issue and the team will work on it on priority bases.

The reference number for your request is IN1911090013386782662.

Please be assured that team will get back to you with an updated resolution by November 02, 2019.

Not to worry, your case is already escalated and the team is working on it on priority bases and the team will get back to you with an updated resolution by November 05, 2019.