Notes

Hi! My name is Anderson, thank you so much for contacting Walmart.com. It is a pleasure for me to assist you today and I will do my best to assist you, how may I help you?

Hi! My name is Anderson, thank you so much for contacting Walmart.com. It is a pleasure for me to assist you today and I do understand the importance of your order, can you please provide me with your order number? I will do my best to find the best solution for you!

I appreciate you bringing this to our attention, so that I can deal with this immediately.

Good morning! I have read your previous message and I'm sorry to know that you have not received the order, I do understand how important this is for you. Let me check what I can do to solve this situation, can you please provide me with your order number?

I'm so sorry to read that you have faced such inconvenience as I understand how important is the order for you. Let me check what I can do to solve this situation, can you please provide me with your order number?

I'm really sorry that your order arrived late. I totally understand how disappointing that can be, don't worry, I'll take care of this.

I'm really sorry that you haven't received your order. I totally understand how disappointing that can be, don't worry, I'll take care of this.

I completely understand your point and I do apologize for all of the hassle that you have faced for this situation.
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Thank you so much for the information!

Thank you so much for the order number!
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HOLD
This process will take just a few moments $contacts.name.first, please bear with me on the chat.

I'm sorry for the wait, this is taking a few minutes. Thank you very much for your patience.

I really appreciate your patience, I understand how important is your time.
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CHECK
I really want to help you but unfortunately I have not heard from you in a few minutes. Are you still there?

I just want to be sure that you have received all the information before closing this chat due to inactivity, are you still with me?

I did not hear any response. It's been a pleasure assisting you. I am going to disconnect now due to inactivity. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great day!
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lad:
I really appreciate your patience, I understand how important is your time. I was checking the tracking information and it shows that the order was lost after delivery. I understand how important **item** was for you but don't worry, In order to receive the best assistance regarding your order I can process you a REFUND/REPLACEMENT.

lit:
I really appreciate your patience, I understand how important is your time. I was checking the tracking information and it has no movement. I understand how important the item was for you but don't worry, In order to receive the best assistance regarding your order I can process you a REFUND/REPLACEMENT.

lit market:
I really appreciate your patience, I understand how important is your time. I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. I understand how important the **item** was for you but don't worry, In order to receive the best assistance regarding your order from ****center***allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 1 business day.

refund:
I really appreciate your comprehension on this.
I’ve issued a refund of $**** for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.

store:
I have great news! I was checking the tracking information and the order is ready to be picked up, personally I would recommend you to contact the store

MARKETPLACE
I’ve been trying to resolve it with our system, but since the item is fulfilled by our third party vendor, we are unable to proceed the refund/replacement or cancels request.
I want to apologize that your seller did not assist you properly. Be sure I will do my best to help you,
In order to do my best I can escalate this issue for you to the seller, so you do not need to deal with the seller. Our special team can work on this order and contact them to get this solved as fast as possible.
Would this work for you? Be sure that we are going to work with them.
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EMPATHY
I greatly apologize for any inconvenience caused today. Please accept our sincere apologies and rest assured that we’re always working to improve our services in order to provide the best online shopping experience possible.
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HELP
You're welcome, I just want to make sure that you have received the best customer service. Please let me know if there is anything else I can assist you with today, big or small?

CLOSING
You are more than welcome! I hope I have taken care of you in the best way possible, it was a great pleasure to assist you today. You are the best part of Walmart, without you I would not be here. The system is going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again and we will surely give you the assistance you deserve. Thank you for contacting Walmart.com. Have an awesome day, $contacts.name.first!