Notes

RETURN PROBING
_______________________________________________________

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tampered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product in unused condition?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++

Is the primary number ”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement/refund for the product?

A return request has been created for the order and a refund will be initiated by the seller as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

You’ll receive an email and SMS with the refund details, after which the money will be credited back to your source within 01 business days.

STATUS
I would like to let you know that the seller has shipped the product and it will reach you by November xx, 2019.

You can also track the order with the Tracking ID:

I would like to let you know that the seller has approved the product and it will reach you by November xx, 2019.


I would like to let you know that the seller has packed the 'xxxxx' and it will reach you by November xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN
_____________________________________________________________________________
I
would like to inform you that you will get a notification to change the payment mode from COD to prepaid.You will have a 'Paynow' option on web/ app under track your order page.
Once the you clicks on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)




WAIT REFUND EKL BANK ACCOUNT

CHAT

I would like to inform you that a return request has been created against your order.


A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.


The pickup of the initial product will be done by November , 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.



OUT FOR DELIVERY SMS DETAILS

Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.

You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.


BANK ACCOUNT REFUND INTIMATION

I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.

This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.

This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.

The refund reference number is:.

Have you checked with your bank for the same?

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.


REPLACE EXPECT

CHAT

The seller has arranged a replacement for the product and it'll reach you by November xx, 2019. The item originally delivered to you will be picked up at the same time.



Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



REFUND INTIMATION TO PHONEPE

CHAT

I would like to let you know that the seller has refunded Rs./- for your order to your PhonePe UPI account on xxx. This will be credited by xxx.

The refund reference number is:.

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.



ON HOLD DELIVERY STATUS NOT YET UPDATED

I would like to let you know that the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.



REVERSE PICKUP STATUS NOT YET UPDATED

Thanks for the confirmation that the reverse pickup of the product is completed.

The status of the reverse pickup is not yet updated by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status of the reverse pickup is updated by the courier service provider, after that you will receive a notification with the refund details, after which the amount of Rs.xxxx/- will be credited to your xxx within xxx business days, as per standard banking procedures.


ORDER MODIFICATION

CHAT

I am sorry to let you know that this can only be done while you place the order.

As the order is already placed, the seller is unable to change the xxxx of the product.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.


OFD REJECT/ CANCEL

CHAT

I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster from xxxx is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery.



HOLD CHAT

Please give me a minute or two so I can look up the information for you.
Please give me a minute or two while I help you get it sorted out.
I'll get back to you with the information in two minutes.


Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.


Thanks for waiting.






BUY TIME


I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.

Give me a minute or two while I escalate this issue.

As I have not heard from you for a while, I have escalated the issue.

The team will contact you with an update by November xxxxx, 2019.

Could you please share an alternate number if any.
Please share an alternate number if any.

Be assured, this is the maximum date provided to you.

Thanks for sharing the alternate number.

As I had a check, the issue is already with the team and they will contact you with an update by November , 2019.

I am sorry, I will not be able to commit on today's delivery.

I have escalated the issue and the team will get back to you with an update by November , 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxx/- to the Gift Card section of your Flipkart account.

You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.






Exchange and Expect





The seller has arranged an exchange with 'xx' with xx size and it'll reach you by April xx, 2019.


The item originally delivered to you will be picked up at the same time.


Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.







Thank you for being a valuable Flipkart Plus member.







SAD FLOW


I am sorry that I was not able to help you with the resolution expected by you.
However, be assured that we will take necessary steps so that you don’t face the issue again.

HAPPY FLOW

It was a pleasure assisting you today.
Hope to serve you better next time.





CSAT


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RR + CSAT