Notes

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.

I would request you to wait by June , 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

Jobin • 12 mins




Packaging Manner




The seller would only help you in replacement. Please confirm if you would like to go with the replacement.




Please answer me some questions before, so that I can proceed further.




Please confirm, if you want the pick up address and contact number remain same as delivered?




Is there any alternate number you want to share?




Do you have the product MRP tag, brand box and all the packaging which you have received at the time of delivery?




I would like to let you know that the seller has arranged a replacement for the product and it'll reach you by June 12, 2019.




The item originally delivered to you will be picked up at the same time.

Confirming







Please check if this is the product you are looking for.




Thanks for sharing the information.




Just to confirm, we are discussing about the product




I would like to inform you that the seller

Cancellation




As you confirm that you want to keep the product so the seller will cancel the replacement request.




I would like to let you know that the seller has initiate the cancellation for your replacement request as per your confirmation and it may take 48 hours to complete the cancellation.




Escalated Related




I would like to let you know that your issue has been already escalated to the concerned team.




Please be assured that they will look into this and get back to you with an update by April 13, 2019.




While checking we might need to contact you, is there any alternate number you want to share?




Thank you so much for this additional information. It looks like we need some help from our concerned team to resolve this.




Our concerned team is working to resolve this issue as soon as possible.




Yes, as I informed earlier that your issue has been already escalated to the concerned team.




Do not worry, your issue will be resolved as soon as possible.




This is the maximum time for the resolution. You may receive the resolution within this period.







Due to uncertain reasons your order has been cancelled.







Please place a new order.

Sheetal • Now

Ankush Kumar ([email protected])







Send a message




Not able to deliver the product:




This is to bring into your kind notice that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.




If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.




Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app.




To check if an area is serviceable, visit the product page on our website or app and use the "Check Availability" feature by entering the pincode.




I would like to let you know that the sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

Sheetal • Now

Ankit Gulati ([email protected])Divyanshi Mishra ([email protected])Naveen Chauhan ([email protected])

Sheetal Sharma ([email protected])

Waiting




Please give me a minute or two while I help you get it sorted out.




Please give me a minute or two while I check the details.




Sorry for the delay in response.




Sorry it is taking bit longer. Please bear with me for one or two minutes.



I would like to inform you that your pincode is falling under the pos list of Ekart Logistic which are our courier partners.

So there is a good news for you that the Wishmaster will bring the swipe machine along with him at the time of delivery.

With the addition of this I would like to let you know that you can pay through PhonePe.

As your order is out for delivery today so the notification must have sent to your registered number with the help of that link you can pay online.




ORDER MODIFICATION

I would like to inform you that as your order is approved by the seller so the changes cannot be done at the moment.





That’s certainly not how we wanted your shopping experience to be with us.
I appreciate your kind understanding and cooperation in this regard.
Helping our customer is a priority for us and would never like you to feel this way about our service. ( In case, where in Customer is complaining about our services)
We are glad to inform you that ……
I understand you are concerned regarding the delivery of the product “(Product Name)”. We are sorry for the trouble this has caused you..
We are pleased to inform you that……



Priority or Early delivery:

I understand that you are concerned about the early delivery of this product ''. Am I correct?

Thanks for the confirmation.


I certainly understand your concern regarding the early delivery of your product.


I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.


Based on that, a definite date for the delivery of your order is given to you.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

Rest, please be assured that the seller and their courier partner will do their best to delivered your product as soon as possible.

As I check I can see that your order has been approved by seller and it will deliver to you as per promise date which is September 30, 2019.


Tagging:
Status check
Cx wants to know the status of the order and wants an early delivery.
Shared the CPD and all info on the chat and tagged here as per the VOC.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


* I understand your concern however I am sorry to inform you that currently, the courier partner does not have an option to schedule delivery at the particular time frame due to courier constraints.
chat ni ara

tu m kya kru
Aneesh • Sep 26, 12:28 AM
gan mrva

tu bhlol
Aneesh • Sep 26, 12:47 AM
If you'd like a callback from us, just follow these simple steps: 1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section 2. Select 'Contact us' 3. Choose the preferred channel Rest assured, you'll receive a call back from us to help you with your query.
I am sorry, this is a chat window.I cannot place call.
Sep 26, 6:10 PM


Rishabh Mahajan
Active today

I understand that you are concerned about the delivery of the product ''. Am I correct?
Thanks for confirming.
I certainly understand your concern.
Let me check that. It’ll just take a minute or two.
CX Name, thanks for waiting.
I am sorry to let you know that your order was delayed due to an unforeseen issue faced by the courier service provider.
Need not to worry, I am escalating your issue to the team.
Can you please help me with an alternate contact number of yours?
Thanks for the detail.
I have successfully escalated your case to the team.
The team will work on this issue and they will get back to you with an update on or before September 22, 2019.
This is the maximum time frame shared by the team to resolve this issue.
Your kind understanding in this regard will be greatly appreciated.


TOA:

CX name, the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add Rs. 40/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.
This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.
Thank you for your patience and understanding throughout the chat.
GOLIYAAN:


No need to worry, I will check and help you with this.

Since I have not heard from you, so I have successfully updated the issue with the team on priority and they will do their best to get this fixed within the shared timeline.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.


I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.
Aneesh • Sep 27, 5:11 PM
As I can understand you are concerned about the cancellation the product?
Sep 27, 7:00 PM

Delay in delivery.


As I check I can see that your case has been escalated to the team and they will get back to you with the update before or on September 28, 2019.

I understand that you are concerned about the delivery of the product ''. Am I correct?
Thanks for confirming.
I certainly understand your concern.
Let me check that. It’ll just take a minute or two.
CX Name, thanks for waiting.
I am sorry to let you know that your order was delayed due to an unforeseen issue faced by the courier service provider.
No need to worry, I am escalating your issue to the team.
Can you please help me with an alternate contact number of yours?
Thanks for the detail.
Allow me a minute so that I can escalate to the team.
I have successfully escalated your case to the team.
The team will work on this issue and they will get back to you with an update on or before November 07, 2019.
Please be assured rest will be taken care of by the team.
This is the maximum time frame shared by the team to resolve this issue.
Your kind understanding in this regard will be greatly appreciated.


TOA:

CX name, the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add Rs. 40/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.
This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.
Thank you for your patience and understanding throughout the chat.
Delay in delivery.


As I check I can see that your case has been escalated to the team and they will get back to you with the update before or on September 28, 2019.

I understand that you are concerned about the delivery of the product ''. Am I correct?
Thanks for confirming.
I certainly understand your concern.
Let me check that. It’ll just take a minute or two.
CX Name, thanks for waiting.
I am sorry to let you know that your order was delayed due to an unforeseen issue faced by the courier service provider.
No need to worry, I am escalating your issue to the team.
Can you please help me with an alternate contact number of yours?
Thanks for the detail.
Allow me a minute so that I can escalate to the team.
I have successfully escalated your case to the team.
The team will work on this issue and they will get back to you with an update on or before November 06, 2019.
Please be assured rest will be taken care of by the team.
This is the maximum time frame shared by the team to resolve this issue.
Your kind understanding in this regard will be greatly appreciated.


TOA:

CX name, the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add Rs. 40/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.
This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.
Thank you for your patience and understanding throughout the chat.
Aneesh • Sep 27, 10:22 PM



MAKHAN

The seller will not make you disappointed, because he will not like to loose such understandable customers.

Please be assured you will not be face disappointment.

Please be assured the team will not disappoint you.

If you like I would love to help you in solving your issue.

The team will not like you to go through trouble.

As I can see there is no delay in delivery, still the seller have time to satisfy his customer.

As the Big Diwali Sale is starting on October 21, 2019, you will get amazing offers and deals on various products.


IN1910101640225682659

· I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
· Your satisfaction matters a lot to us and we will never want you to face such kind of issues with our services.
· Hope to serve you better in future.
· You have been such an understanding customer, very few customers understands that we do try our best at our end to help each customer.
· I deeply regret for the delay, but trust me we never wanted you to face such issue I make sure you that such issue will not repeat again
· I wish I could do more than apologize hence I am escalating this issue to the team to make sure stern action is taken regarding this
· The date provided is the maximum resolution deadline and you can expect much speedy resolution.
· I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
· Be assured, the team is doing the best to resolve the issue on priority basis.
· We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.



Hi All,Power lines

I would feel the same if I would be at your place. however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.




Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.
************************************************************************************************************

Customer appreciation:

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.

Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.

I will share your feedback as well.
***********************************************************************************************************





Not received the product

Please check from your family members, friends, neighbors, and watchman for the same, if someone picked your parcel on your behalf.