Notes

FeedBack

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention

Pankaj, trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't face this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go trough.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

Sorry about that, Harsha. We'll share the feedback with courier service provider so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.



I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

It was a nice chatting with you today!

cx, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.

We want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Sukanya's notes

1. I really apologize for the trouble that has caused to you.
2. I do understand your concern, let me check the possibilities what the best can be done in this regard.
3. I do want to do my best to make it easy for you.
4. I can certainly understand the situation you are going through.
5. I do wish that I could do this for you however currently this option is not available at the end of seller.
6. Your cooperation will be greatly appreciated.
7. I would request your kind understanding in this regard.
8. It has been my pleasure to provide you all the information and make it easy for you.
9. I really apologize for the inconvenience that has caused to you.
10. I wish, this option would be available at the end of the seller however please accept my sincere apology in this regard.
11. Please accept my sincere apology in this regard.
12. I greatly appreciate your understanding and cooperation.



CASES OUT OF CONTROL (Please share as per the relevant scenario)
1: I would feel the same if I would be at your place however trust me sir, I have done my best at my end.
2: I do want to help you in this regard. I am trying my best to make things right for you with my efforts.
3: Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.
4: ( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE) I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.
5: However, trust me if there would be anything else then I would have done it for you.
6: I hope you will understand my limitations.
7: I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.
8: Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.
9: Customer smile is our first priority.
10: I really wish to do my best to make things easy for you with all the access that has been provided by our organisation.
11: I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.
12: I greatly appreciate that you are taking this initiative and bringing this to my attention.
13: Your suggestions and feedback is something that is very important to us to make your online shopping experience better.
14: I do value you as a valuable customer, your time, your money and appreciate your business.