Notes

IN1911011333284147651

Hi Nikita,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9106598011', '9773491947' and '8511717260' to talk to you about your concern but could not reach you.

We understand that you are facing an issue for the product 'Purpleheart Car Cover For Renault Kwid (Without Mirror Pockets)' and want to return it.

We are really sorry for the trouble you had to go through and this is not something we want you to go through.

We'd also like to let you know that as per checking the details, we found that the seller has already mentioned on the product page that the product is in Red and Black color.

As you have received different color so the seller is able to provide you only refund as the product is out of stock.

Please write back to us with the refund confirmation within 72 hours so that we can hep you out.

While replying to this email, please ensure that the subject line is not edited.

Hope to hear you soon.

Thanks for choosing Flipkart.

IN1910142348545208613

Hi Lopes,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9833685285' to talk to you about your concern but could not reach you.

We understand that you are facing size fit issue with the product 'Harpa Casual 3/4 Sleeve Polka Print Women Purple Top' and want exchange for it.

We are really sorry for the trouble you had to go through and this is not something we want you to go through.

We'd also like to let you know that the seller is only able to provide you refund for the product as exchange already has been done with size 'M' as requested by you.

Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

Please write back to us with the refund confirmation within 72 hours so that we can hep you out.

While replying to this email, please ensure that the subject line is not edited.

Hope to hear you soon.

Thanks for choosing Flipkart.

IN1910111911046144800

Hi Narendra,

Thanks for your precious time over the call and for being a valuable Flipkart Plus member.

As per our telephonic conversation, we understand that you are facing an issue for the product 'Google Home Mini'.

We are really sorry for the trouble you had to go through and this is not something we want you to go through.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

The seller is unable to provide you replacement for the product as you are contacting us after long time of return canceled.

We really appreciate that you are really polite on call for your concern and have trust on Flipkart for the resolution.

Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.

As you want service center details for the product in Indore so that we have escalated the case to our concern team for the service center and they'll get back to you by November 11, 2019.

We also understand that you are facing an issue for the delivery of the order 'OD116704711159323000'.

Please be assured that we'll look into this and get back to you with an update by November 07, 2019.

Moreover, we'll definitely take care about the misbehave with you on previous call for the delivery of the product.

If you have any further concern so please feel free to contact us.

Hope this helps.

Narendra, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

IN1910102304467111000

Hi Vikas,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9611398989' to talk to you about your concern but could not reach you.

We understand that your experience with the courier service provider has been unpleasant one for the delivery of the product 'Flipkart Perfect Homes Howard Fabric Office Executive Chair (Black)'.

We are really sorry for the trouble you had to go through and this is not something we want you to go through.

Your order was cancelled as the seller’s partnered courier service provider expected a prolonged delay in delivering your order and did not want to keep you waiting.

If you’d still like to buy the item, you can place a new order for it with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

As you are one of our valuable customer, your satisfaction is one of our primary concern.

We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our valuable shoppers like you.

However, we’d like to confirm that the seller has refunded Rs. 3411/- to your Credit Card on October 15, 2019 and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

Vikas, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

IN1910291803339226248