Notes

ESCALATION Chat:-
I would like to let you know that I have escalated your issue to the team and they will get back to you with a resolution on or before July 30, 2019.

I do understand the importance of timely delivery of order.
I completely understand your concern. If I would be at your place, I would feel the same.
I do understand the situation you are going through.

As I can see, your case is already with the team. Please do not worry, the team are looking into it and they will get back to you by November 04, 2019.

the team is working very closely in order to resolve your issue as soon as possible.
Definitely, I will make sure that this gets resolved for you on priority.

Please be assured that you will get the product as soon as possible as the team is looking into it and will update you regarding the same.

You will be notified when your product will be out for delivery.
Please be assured that the team will help you in order to get the product as soon as possible.

We are looking into this, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
I need your kind understanding in this regard.
You have been such an awesome and understanding customer.

I really appreciate your understanding in this regard.

Thanks for your kind understanding in this regard.

Please be assured that you will be notified about the delivery of the product as soon as possible.

I would like to let you know that your order was delayed due to an unforeseen issue faced by the seller.

Would you like to share any alternate number?

Not to worry, I will go forward and escalate your issue so that the order reaches you at the earliest.

For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.

As I can see the replacement product "Cox Swain Rock-White Sneakers For Men" has been shipped by the seller and should be delivered by May 15, 2019.

I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.


We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.

Please accept my deepest apologies in this regard, I am extremely sorry for this you had to face this issue.

I request your kind understanding and patience in this regard, the team is working on your issue and will get back to you with a resolution as soon as possible.

I certainly understand that this delay has caused a loss of excitement to receive this product.
We'll definitely try to improve our overall services further.

Please be assured, the team are looking into this issue and I'll make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.

Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue.
Escalated Related

I would like to let you know that your issue has been already escalated to the concerned team.

Please be assured that they will look into this and get back to you with an update by April 13, 2019.

While checking we might need to contact you, is there any alternate number you want to share?

Thank you so much for this additional information. It looks like we need some help from our concerned team to resolve this.

Our concerned team is working to resolve this issue as soon as possible.

Yes, as I informed earlier that your issue has been already escalated to the concerned team.

Do not worry, your issue will be resolved as soon as possible.

This is the maximum time for the resolution. You may receive the resolution within this period.