Notes

Prakash, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.
Thanks for being Flipkart Plus valuable customer.
Are we connected?
Since I have not heard from your side I am closing the chat. If you have any issue you can come back to us.
cx not responded.....
i would like to inform you that
Cx wants to know about his order status..info shared with cx..
Munna, do not worry, you will get your order on or before by November 15, 2019.
Do not worry, most of the order delivered before time.
cx wants call back so steps shared with cx..
I would like to inform you that your order has been delayed due to some unforeseen reasons.
Priya, please confirm whether you have received the package in good condition or not ?
Are you having brand box and MRP tag?
Please confirm pick up address is same as delivery address.
Your primary'7710455190' number is correct.
Please share your alternate number.




Goliyan


We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.

Please treat this as an exceptional case and give the seller one more chance to set this right.

I want to assure you that additional measures are put in place so that this does not happen again.

I understand that there has been a delay in the delivery of the product. Hope I could helped you out on priority basis.

I completely understand your disappointment and we don't want our valued customer to face such issues.

Do not get dishearten, I will surely help you out in this.

Hope I could help you with your respective choice.

I understand you are upset from this, however I am sorry from the bottom of my heart. No worries, I will personally highlight this.

I am sorry to inform you that I will not be able to provide you the details at the moment as it is not updated by the courier service provider.

I am sorry to inform you that I will not be able to provide you the contact details of delivery person at the moment as it is not updated by the courier service provider.

Your feedback is really valuable to us and will help us enhance your experience.

Please be assured that the team is working on your issue to ensure that you receive your product as soon as possible.

I understand that it must have been very frustrating for you to have waited for your order so eagerly.

I understand that there has been a delay in the resolution and your kind understanding will be much appreciated in this regard.




Please be assured that your urgency will be mentioned to the team.

You are a valued customer and this is our way of thanking you for your loyalty and continued trust based on your past purchases on Flipkart.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.




I would feel the same if I would be at your place however, trust me sir I have done my best at my end.

I hope you will understand my limitations.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

Not to worry, I can understand your disappointment and I would like to assure you that your strong feedback will be shared to the delivery partner to make sure that you will never face any inconvenience with your future orders.

I can understand that how it feels when you are eagerly waiting for your product and it comes to know that your order is delay.




Please do not get disheartened. We will take it as a feedback and we will improve our services in the future.

Please be assured, your urgency for this product will be mentioned to the delivery partner so that they can try their best to have the product reach you by on or before the promised date of delivery.

Be assured, this is the maximum date provided to you. Your order can also be delivered before the promise date given to you.

You have all the rights. You can do whatever you want but I am trying my best to assist you as much I can.

Please do not mind. There are certain organisational policies and procedures to follow before taking any action.

Definitely, we have received it and also, your case has assigned. Our team will provide you an update as soon as possible keeping in view the entire circumstances.

You should have more experience about the organisational procedures and policies as well as about the variation in marketing rules as per the competition.

Refund

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tempered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?

Refund probing

Would like to confirm whether you want a pickup of the product from the same address:
#### address####

Is the primary number 'xxxx' working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.




Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement for the product?



I would like to let you know that the team is working on your return's request, please be assured that the team will provide you the best possible resolution by October 26, 2019.