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Hi (customer name) I hope your day is going well. I certainly understand you, I can definitely assist you with this inconvinient.
Can you please provide me with your order number?
Thank you for prividing me the information, One moment while I research this issue.
si pasan 1 30 minutos
Thank you for your patience. I am currently researching your inquiry
cuando tengo la respuesta a su problema
Thank you for patiently waiting...
ofrecer extra ayuda
Is there anything else I can assist you with today?
decir adios
It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!
ofrecer un reemplazo
Would you like me to start the replacement process?
confirmacion de reemplazo
I've replaced the [INSERT ITEM NAME] in your order. You'll receive an email confirmation with your new order number shortly.
sino quiere reemplazo le ofrezco un refund
Since you do not want a replacement, I can process a refund instead. Would that be okay?
comfirmacion del refund
I've issued a refund of [INSERT $ AMOUNT] for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.
lost after delivery
I apologize your package was lost after delivery, to find the best solution for you
cuando no recibio su item
I’m sorry you haven't received your item on time
si no contesta despues de dos minutos
I have not heard from you in a few minutes. Are you still with me?
closing
I am going to close this chat for now. If you need any help in the future, please, do not hesitate to contact us again.
si quiere un ajuste, pero es solicitado por el customer
Once a price match is approved, the order must be placed within 2 days to receive an adjustment. This order was placed after the 2 days so I will need to re-verify the match. If the item still qualifies, I'm glad to honor your price match request
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