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RR & CSAT : 71.43%
Break : 5m22m34m
I am sorry for the trouble that you had to go through.
Not to worry, let me lookup the details for you, I will surely help you out.
I am sorry to let you know that I am unable to understand your concern. Could you please elaborate?
I am sorry to let you know that at the moment, we can only chat in English. May I go ahead and help you with your request?
May I know the reason for cancellation?
I am sorry to let you know that your order has been delayed due to some unexpected courier related issues.
I would like to let you know that I am escalating your issue to the team.
Would you wish to update an alternate number?
I would like to let you know that I have escalated your issue to the team and our team will get back to you with resolution by November 18, 2019.
I would like to let you know that your order is out for delivery via 'Ekart Logistics' and will reach to you today on or before 7 pm.
I would like to let you know that your order has been shipped by the seller via 'Ekart Logistics' and will reach to you today on or before 7 pm.
I am sorry to let you know that as this is chat window, so I am unable to call you.
If you would like, I will assist you over the chat.
If you are happy with this conversation, I would request you to rate this as per your wish.
If you think, I have given my 100%, please rate this conversation as per your wish.
cx said I have received the shipment which was quality issue regarding cloth...hence creating return....
MRP tag : yes
Pickup address : same
Primary number : same
Alternate number : NA
I would like to let you know that the seller will be happy to provide you the refund for this product.
Shall I proceed the refund request with the seller on your behalf?
Before that I need some additional information from you. May I go ahead and ask the seller to proceed?
Thank you for confirming.
Please confirm the outer package seal was tampered or not when you received the product?
Please confirm, the pickup address will be the same as the delivery address or you want to change the address?
Please let me know, you have the item along with the original product box, accessories & tags or not.
Your primary number is '9637888860'. Is it correct?
Would you like to share an alternate contact number?
As I can see that your Bank details are already there.
Bank Account ending with
IFSC code
Do you wish the refund in same account?
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