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This is not something which we would want you to experience and have shared feedback with the seller so they can put additional measures in place to ensure on-time deliveries of orders.
I am sorry to inform you know that your order was delayed due to an unforeseen issue faced by the Courier Service Provider.
Not to worry, I will go forward and escalate your issue so that the order reaches you at the earliest.
For your concern, we have a dedicated team. Hence, I request you to wait till the above mentioned time frame.
As I can see the replacement product "Cox Swain Rock-White Sneakers For Men" has been shipped by the seller and should be delivered by September 15, 2019.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.
Please accept my deepest apologies in this regard, I am extremely sorry that you had to face this issue.
I certainly understand that this delay has caused a loss of excitement to receive this product
We'll definitely try to improve our overall services further.
Please be assured, we are looking into this issue and I'll make sure that your remarks are passed to our team so that they will provide you a resolution as soon as possible.
Please do not worry, the above mentioned date is just a maximum time frame to resolve your issue. However, your issue will be resolved soon.
Please share your alternate contact number so that we'll work on this and get back to you with a resolution.
Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?
Not to worry, I am escalating your issue to the concerned team so that they will look into it and get back to you with a best resolution.
Since you are repeating the same statement again and again so I am closing this chat window, however, if you have another concern apart from this, you may initiate the chat again.
Shipping charges of Rs. 10.0 will be refunded to the customer within 24 hours of successful delivery
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