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Hi Dinesh,

Thanks for your valuable time over the call.

We understand your concern that you have received a different product 'OD116471254017705000'.

We are sorry for the trouble you had to go through.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.

Not to worry, this shouldn't take more than 24 hours.

If you'd like to request the return now, you can do it by following the below steps:

- Go to 'My Orders' section of your Flipkart account by clicking here:
- Select 'Return'
- Enter the last four digits of your invoice number under 'Confirm delivery using invoice number' section

Once you update the details, the seller will work towards fulfilling your request and you will get an update with more details through an email and SMS.

If you have any other concern you can write back to us and we will be happy to help you.

We would like to thank you for your understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

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Regards; Team

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