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A. Approve the return without providing TS and share the pickup date
B. Provide the T/S steps following the generic troubleshooting guide: Troubleshooting Guides >>> Mobiles >>> Stock Android Troubleshooting
C. Provide the T/S steps following the generic troubleshooting guide: Troubleshooting Guides >>> Mobiles >>> Windows 10 Mobile Troubleshooting
D. Both B and C
2. Customer is facing issues with the mobile 'Realme XT' (hanging, camera blurred and dent on body).
What action CSA will take to resolve the customer issue?
A. CSA will directly proceed for return as per the return policy
B. Provide the troubleshooting steps for all the issues and reject the existing return
3. Customer has purchased the mobile under 'Try & Buy' category and facing hanging issue with the product. What action CSA will take to resolve the issue?
A. Provide troubleshooting steps to resolve the issue
B. Approve the return without providing TS and share the pickup date
C. Do not provide troubleshooting steps in case of defective mobiles for this category
4. Customer is facing connectivity issue with the 'Flipkart SmartBuy 3W Bluetooth Speaker'. What action CSA will take to resolve the customer issue?
A. Provide the troubleshooting guide on Yoda to solve customer issue following the path: TS Guides>>> TV Video, Audio & Gaming >>>Speaker Troubleshooting
B. Proceed for return as there is no need to provide T/S steps for speaker
5. Customer does not agree for performing yoda troubleshooting steps for the mobile. What information we will provide to the customer?
A. Proceed for return as per customer's request and provide the tech visit committed by date if 'Tech Visit is in scope'
B. Redirect the customer to the brand’s authorised service centre by providing the nearest service centre address.
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