Notes

As per your statement that you have received a damaged product, the seller will be happy to provide you with a replacement of the product.

Please let me know exactly the problem you are having with the product.

Should I forward the request for the refund of the product?

Should I forward the request for the replacement of the product?

Please help me with some details.

Please confirm whether the pick up address is the same as the delivery address

Please confirm whether the primary contact is the same as the updated one.

Please share your alternate contact number.

I would like to inform you that a refund request has been sent to the seller.

I would like to inform you that a refund request has been sent to the seller.

The product will take 04 business days to reach back on seller's warehouse.

The seller will fulfill your refund request once the initial product has been picked up from your address.

STATUS CHECK
I would like to let you know that Wishmaster is on the way to deliver your product as the product is out for delivery.

Could you please share the exact order details so that I can better assist you?


Rest assured, the product should reach you by 7 PM today.

The product should reach you by November 10, 2019.

I am glad to inform you that the product should arrive by 7 PM today.

Don't worry, the product should be delivered to you by 7pm today.

I’d like to let you know that the product is currently in shipping state.

I’d like to let you know that the product has been shipped by the seller.

I’d like to let you know that the product has been approved by the seller.


I understand your concern regarding the delivery of your product.

I would like to inform you that the order is being processed by the seller.

I would like to inform you that the order is being processed by the seller.

I am sorry to let you know that the product was supposed to be delivered by September 24, 2019, but due to some unexpected problems faced by the courier service partner, the product delivery date has been rescheduled to September 29, 2019.



call back

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If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'
3. Choose the preferred channel

Rest assured, you'll receive a call back from us to help you with your query

ELAY IN DELIVERY

I understand your concern regarding the delivery of your product.

I would request you to please be professional.

Due to unforseen circumstances, the courier service provider was unable to deliver the product to you as promised.

I'm sorry to hear that there is a delay in delivery due to an unexpected problem encountered by the seller.

I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.

Do not worry, the case will be escalated to the team.

Do not worry, the case has already been escalated to the team.

Would you like to share any alternate contact number?

Please share your alternate contact number.

I would like to let you know that the team is working on it and the team will come back to you with an update

I would like to let you know that the case has been escalated to the team.

The team will get back to you with an update by October 04, 2019.

We are sorry to hear of a delay in delivery. Our seller will add Rs. 35.0 to the Gift Card section of your Flipkart account within 24 hours of successful delivery.

You can use this amount, within a year, to buy anything from a wide range of vendors on Flipkart.

Rest assured, the team will make every effort to deliver the product to you as soon as possible.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.

Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.
I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.



Priority specific and early delivery denial

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.

Thanks for being a valuable Flipkart Plus member.

May I know the order Id or product name?

Could you please share the exact order details so that I can better assist you?

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Are we connected?

I would like to inform you that in case you are facing any issue please get back to us.

Thanks for your kind understanding.

Please share the name of the product about which you are concerned.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.

I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

Since I have not heard from you in a while so I need to close this chat. However, if you have any other queries feel free to contact us. We will happy to help you.

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

You will get a notification to change the payment mode from Cash on Delivery to prepaid or you will have a 'Paynow' option on web/app under track your order page.

Also, for this payment conversion you order should contain a single product.

You can pay through Debit Card, Credit Card, Net banking and PhonePe.

Be assured you will definitely be helped out for that this existing return request has to be cancel and new request has to be raised by seller.

The product takes 04 business days to reach the seller's Warehouse.

I would let you know that your order is out for delivery so the seller is not able to cancel the order.
If you want you can cancel the shipment at the door step.

I would request you to kindly confirm with your family, friends and neighbors whether they have received the product on your behalf.