Notes

Opening (Email):

OD117090099183363000
OD117076432218752000
OD117086991280344000

Hi, my name is Rishabh and I'm here to assist you.


I'm unable to understand your issue. Please elaborate your concern so I can assist you better.


No need to worry, I will check and help you with your issue.


Thanks for your patience.


Thanks for waiting.


Thanks for your understanding and patience throughout the chat.


I request your kind patience and understanding in this regard.


Rest, the team will do their best to resolve this issue as soon as possible.


Pleasure is all mine to assist you today.


It's nice to have a customer like you on the chat.


Sorry for the unpleasant experience.


Your kind understanding in this regard will be greatly appreciated.

Hope we've been able to resolve your concern.
-----------------------------------------------------------------------------------------------------------------Feedback:


* Feedback and suggestions from customers are taken seriously and have been instrumental to our success. 


* I would feel the same if I would be at your place however trust me, I have done my best at my end.


I do understand your concern and if I would be in your place I would have felt the same.


* Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same. 


* I see that you have been one of our valuable customer and I am really sorry for the trouble you had to go through.


* I can completely understand how frustrating and annoying the situation can be when something like this happens. Believe me, it was never our intention.


* I'll take this up personally with the courier service providers as well as the seller and make sure they take utmost care to ensure this does not happen again.


* Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.


* Trust me, if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.


* I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.


* As you are one of our valued customers, your satisfaction is one of our primary concern.


* I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.


* I deeply regret for same. Trust me, we never wanted you to face such issue. I make sure you that such issue will not repeat again in future.


* This is an unacceptable instance which took place.


* I have duly noted your feedback with the assurance that such instances does not take place again.


* We do fail sometimes in making a perfect experience for the customers.


* Extremely sorry for the trouble caused once again.


* We are sorry as we do not want our valuable customer has to face this experience.


* As you are one of our valuable customer, we don't want to loose a customer like you.
-----------------------------------------------------------------------------------------------------------------Order Status:


* I understand that you are concerned about the delivery of this product ''. Am I correct?


* I would like to inform you that your product has been shipped by the seller and it will be delivered by the courier service provider on or before September 01, 2019.


* Rest, please be assured that your order will be surely delivered to you as per the seller's promise date.


Tagging: Cx wants to know the status of the order. Shared the CPD and all info on the chat and tagged here as per the VOC.


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Priority or Early delivery:


* I understand that you are concerned about the early delivery of this product ''. Am I correct?


* Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.


* Please be assured that the seller and their courier partner will do their best to delivered your product as soon as possible.


* I understand your concern however I am sorry to inform you that currently, the courier partner does not have an option to schedule delivery at the particular time frame due to courier constraints.


Tagging: Status check


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Refund Status Inquiry:


* I understand that you are concerned about the status of the refund for your product ''. Am I correct?


* I would like to inform you that the seller has already completed the refund of Rs. 299/- on September 01, 2019.


* It will be credited back to your Debit/Credit/bank/Flipkart Cardless Credit account.


* The refund should be credited back to your account by September 01, 2019. So, I would request you to check your Debit/Credit/bank/Flipkart Cardless Credit account once.


* Rest, if you still get any issues regarding this concern, you can chat back or contact us again and we will surely assist you further.


Tagging: Refund Status Inquiry


Cx wants to know the status of the refund.Shared info on the chat and tagged here as per the VOC.


SMS: 09 AM - 09 PM.


-----------------------------------------------------------------------------------------------------------------


Delay in Delivery:


* I am sorry to let you know that your order has been delayed due to an unforeseen issue faced by the courier service provider.


* Let me escalate this issue to the team for you so that they will work on this issue.


* May I have your alternate contact number please?


* I have successfully escalated your case to the team.


* Please be assured that the team will get back to you with the resolution regarding this issue on or before October 01, 2019.


* The team will do their best to resolve this issue as soon as possible on priority basis.                         


CPD BREACHED showing OUT for Delivery




I would request you please wait till 7 pm if in case you will not get the product our team will get back to you with an update on or before October 07, 2019.


TOA: 


* Also, to thank you for your understanding, the seller will refund the goodwill amount of Rs. 40/- to the Gift Card section of your Flipkart account.


* You can use this amount within a year to shop for your favorite products on Flipkart. 


Tagging:


Delay in Delivery


CX product not delivered and the CPD is already breached so assigning the case in delay in delivery.


Alt. Number: NA


----------------------------------------------------------------------------------------------------------------SELLER'S REPLACEMENT POLICY OVER: 


* I understand that you are getting an issue with this product '' and wants the replacement/refund for the same. Am I correct?


* I would like to inform you that this product comes under seller's 10 days replacement policy only.


* The product was delivered to you on September 01, 2019. As the seller's 10 days replacement policy is over, they will not able to provide you the replacement or refund for this product.


* CX name, I see that the product was delivered to you on June 28, 2019 and since it has crossed the seller's 30 days return policy period, the seller will not be able to fulfill your return request.


* However, the good news is that this product still comes under Brand's one year warranty. You can contact with the Brand's authorized service center or customer support team.


* Let me share the details of the Brand's authorized service center or customer support team. Please stay connected.


Tagging:


Not Eligible


CX getting issue with the product.


As the seller's replacement period is over so shared the info on the chat and tagged here as per the VOC.


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Solved NRR: 
Since I have not heard anything from you, I am closing this chat.
In case of any issue feel free to reach us.
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