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-Customer Name, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
2. Customer said that kindly deliver the order on or reschedule the delivery date i.e November 04, 2019 as he is not available on the mentioned address although the promise date is November 02, 2019. What action need to be taken and what info need to be shared with the customer.(Note : Courier partner : Ekart Logistic)
- If customer requests to reschedule the delivery, after the Promised date (contact made within Promised Date) - Schedule delivery as per customer request by following the below DT path (Reschedule date can be set until 5 days from the current date)
DT path: Delivery Related >>> Special Request >>> Change Delivery Date >>> Change the date
3. Customer said that kindly deliver the order on or reschedule the delivery date i.e November 04, 2019 as he is not available on the mentioned address although the promise date is November 02, 2019. What action need to be taken and what info need to be shared with the customer.(Note : Courier partner : 3PL)
-Deny the customer request
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