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Need to share the serviceability template and do not provide the pickup store details.
5. Customer wants the address of the hub to collect the item/Pick up centre details required. What info need to be shared?(Hint: ’Ready for Pick up' status updated under tracking details)
-Pick up centre details required
Inform the customer that once the shipment reaches the specified self pick-up outlet, he/she will be notified via Email/SMS along with a One Time Password (OTP) and a route map to the pick-up point.
Tagging on SA: Order Delivery > Details required > Pick up center details required
6. If case with the team L2(Except: Social media, ECR, Holy challenger etc) then what action need to be taken and what info need to be shared with the customer?
IF the Update DT is highlighted:-
We need to update the follow up incident and share the buy time with the customer
If the Update DT is not highlighted:
We need to share the buy time with the customer and need to mention in notes that Update DT is not highlighted.
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