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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '9525822765' to talk to you about your concern but could not reach you.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
We're sorry that the shipment you received did not have the 'Realme 3 Pro (Lightning Purple, 64 GB)' inside.
We are sorry for the trouble and this isn't something we would want you to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We would like to let you know that the seller can provide the replacement of the product.
We request you to write back to us with the below confirmations within the next 72 hours so that we can assist you further:
- whether the delivered package was tampered.
- alternative number if any.
- delivery address is same or not
Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre. You can also call our toll-free number 1800 208 9898.
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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