Notes

Hello, I am really happy to help you, and let me tell you that I definitely understand that you, and I will take care of it, May I have your order number?

Hi, I am really glad about assisting you, let me tell you that I absolutely understand that you, and I will do my best to help you, May I have your order number?

Awesome! Thank you for the information, you are very helpful. Can you please confirm if this is your item name?
Great! Thank you for the information, you are very helpful. Can you please confirm if this is your item name?

Can you please hold while I check your order number?
Thank you I will be back in a minute.

I will check to see what is going on with your order, Could you please hold for a minute?


Hello, I am really happy to help you, and let me tell you that I definitely understand that you, and I will take care of it, and Thank you so much for the information you are very kind, Please allow me some a few minutes in what I look for the solution.

Hello, I am really happy about assisting you, let me tell you that I definitely understand that you, and I will take care of it, and Thank you so much for the information you are very kind, Please allow me some a few minutes in what I look for the solution.

I appreciate you bringing this distressing situation to my attention. Let me see what I can do to help.

Thank you for your note, I've understood that, but following about what you're saying, any chance you could provide a little more details?

Thank you for the information, any change you could provide little more details about why do you want a refund?

I'm really sorry for the inconvenient with, I definitely understand that this process could be exhausting, Please accept my deepest apologies, and let me tell you that in this case, the best option is,

Thank you for waiting, let me tell you that I have already finished the refund, please don't worry you will receive your money in no more than 5 business days, Jus to confirm, Do you have any questions about it? or is there anything else that I can help you with?

Thank you for waiting, let me tell you that I have already finished the replacement, please don't worry your new estimate delivery day is, and your new order number is, Just to confirm, DO you have any question about it? or is there anything else that I can help you with?

well, in this case, let me tell you that we are able to, unfortunately we are not able to, because,

Please accept my sincere apologies for your recent experience




I'm sorry if I was rude.
I appreciate you bringing this distressing situation to my attention. Let me see what I can do to help.”
…especially as we’d assured you it would arrive in time for Christmas.”
While I appreciate this delay is frustrating, we’re currently processing a high volume of orders.”
I’ve sent out a replacement to you, free of charge.”
We don’t want this to happen again, so we’ve upgraded our delivery service.”
“We’ve taken steps to ensure this will never happen again.”