Notes
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Hi there! I hope you are incredibly well
Today I will have the honor to help you with all your concerns and doubts
You can be sure that I will do my best to assist you as you deserve.
Please, let me know how can I help you today.
ORDER NUMBER
I am here to provide you the best service
May I have please the order number to verify this information into the system?
INFORMATION PROVIDED
Thank you very much for the information.
Please allow me just a couple of minutes while I discover what is happening with this order.
APOLOGIES
I just have read your message ****** and let me apoligize for this inconvenience
Thank you for letting me know your concerns about it.
I apologize for any inconvenience this may have caused you
I understand how important this is for you and will do everything in my power to improve this Walmart.com experience.
UNDERSTANDING
Thank you very much for understanding, I appreciate it so much
Thanks for being amazing.
FEEDBACK
We value you as a customer and thank you for taking the time to share your thoughts.
I will definitely share this information with the appropriate team to prevent this from happening again.
ENDING / CLOSING
Thanks, you are amazing
Please check each email you will receive in the next 5 minutes after closing this chat.
May the rest of your week be filled with endless happiness and kindness!
My best wishes and positive vibes for you and your family!
LAD / LIT (Replace)
Oh no! I am very sorry you have not received your package
Please, accept my sincere apologies
If you allow me, I can start the replacement process for you right now.
Would you like me to proceed with the replace process?
LAD / LIT (Refund)
Oh no! I am very sorry you have not received your package
Please, accept my sincere apologies
Unfortunately, the system doesn't allow me to send you a replacement, may I proceed with your full refund instead?
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