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Thanks for your valuable time over the call and for being a valuable Flipkart plus member.
We understand your concern that you have not received the reward for winning in 'Snake Smash' game.
We completely understand and this isn't something we would want you to go through.
We'd like to let you know that the appropriate prize/benefit will be available within 30 days from the declaration of winners.
Prizes/ benefits, in case the same is a targeted discount must be redeemed within 72 hours from the date when the prize/benefit reflects in the 'My Rewards' section on the Platform and you can check their details in the winner's list published on the Game Zone of the Platform.
The prize/ benefit which they are entitled to will reflect, along with redemption instructions on:
1. Platform > My Account > My Rewards, in case the prize/benefit is a targeted discount
2. The registered email of the winners if the prize/benefit is an electronic gift voucher
3. Platform > SuperCoins Zone > SuperCoins Balance, if the reward is SuperCoins
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
We would like to thank you for your continued trust and support.
Thomachan, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.
Thanks for choosing Flipkart.
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