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I'm sorry to know
Hello, how can I help you today?
I can definitely help you with your inquiry.
Your order is processing and the estimate delivery day will be on november . Once it has shipped, you will receive a shipment confirmation email containing the tracking information.
I apologize for the inconvenience. Would you like me to send you a replacement?
For a faster refund process you can take your item to the local store.
you can return the item to your local store
Unfortunately, we are unable to make any
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corporate account
right away.
Hi $contacts.name.first,
We've tracked your order and unfortunately, we don't see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn't been scanned at its last location.
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OPTION 1 - CURRENT EDD today or in the future
Most packages arrive on time, even if they are missing tracking information. Because the estimate delivery date has not passed, we advise you wait until the end of day on [***INSERT CURRENT EDD**] to see if the package arrives. If it hasn't arrived by the end of the day on [***INSERT CURRENT EDD***], please email us back and let us know if you'd like a refund or a replacement.
OPTION 2 ? CURRENT EDD in the past (less than 3 days past CURRENT EDD)
Because most packages eventually arrive, even if they are a few days late, we'd like to ask if you are able to wait an additional 3 days to see if the original package arrives. If you do not wish to wait, please let us know if you prefer a refund or a replacement.
OPTION 3 - CURRENT EDD in the past (more than 3 days past CURRENT EDD)
However, because your estimated delivery date of [***INSERT CURRENT EDD***] has passed, we can process a refund or a replacement for your item. Which would you prefer?
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