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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '7029071103' and '9434390122' to talk to you about your concern but could not reach you.
We understand your concern about changing the pickup address of your product 'Only Full Sleeve Self Design Women Sweatshirt' with the order ID 'OD116844218047313000'.
We are sorry for the trouble and this is not something we would want you to go through.
We'd like to let you know that the seller has initiated cancellation for your existing return request for replacement as you want to change the pickup address for your product.
However, it would take 48 hours to be complete the cancellation process.
Once the original return is cancelled you can create a new return for refund or you can write back to us and we'll surely help you out.
Also, you may create a new return with the updated pickup address by following these simple steps:
1. Go to 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
2. Select the item, click 'Return'
3. Enter the 'Reason for return' and 'Issue with the item'
4. Now you will get an option to change the pickup address
5. Enter/choose the address from which you'd like the pickup
6. Choose 'Return option' and confirm the return
Please note the pickup address can be changed only while creating the return.
We've noted this down and will make sure appropriate feedback is shared with the seller so that you do not experience this next time around.
In case, if you have any further concern please feel free to write back to us and we will be happy to help you.
We would like to thank you for your continued trust and support.
A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
Thanks,
Shikha Kumari
Flipkart Customer Support
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