Notes

RETURN PROBING
_______________________________________________________

I need few confirmations from your end.

Please let me know if the outer package of product was fine or tampered.

Would like to confirm if you have the original box, accessories and tags which were given to you with the product in unused condition?

Would like to confirm whether you want a pickup of the product from the same address:
#### address####++++++

Is the primary number ”xxxx” working fine?

Would like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement/refund for the product?

A return request has been created for the order and a refund will be initiated by the seller as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

You’ll receive an email and SMS with the refund details, after which the money will be credited back to your source within 01 business days.

STATUS


I would like to let you know that the seller has shipped the product and it will reach you by November xx, 2019.

You can also track the order with the Tracking ID:

I would like to let you know that the seller has approved the product and it will reach you by November xx, 2019.


I would like to let you know that the seller has packed the 'xxxxx' and it will reach you by November xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN
_____________________________________________________________________________
I
would like to inform you that you will get a notification to change the payment mode from COD to prepaid.You will have a 'Paynow' option on web/ app under track your order page.
Once the you clicks on this button, a new page will open up with the list of payment options.
You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment, BNPL method will not be available)




WAIT REFUND EKL BANK ACCOUNT

I would like to inform you that a return request has been created against your order.


A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.


The pickup of the initial product will be done by November , 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.



OUT FOR DELIVERY SMS DETAILS

Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.

You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.


BANK ACCOUNT REFUND INTIMATION

I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.

This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.

This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.

The refund reference number is:.

Have you checked with your bank for the same?

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.


REPLACE EXPECT

CHAT

The seller has arranged a replacement for the product and it'll reach you by November xx, 2019. The item originally delivered to you will be picked up at the same time.



Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



REFUND INTIMATION TO PHONEPE

CHAT

I would like to let you know that the seller has refunded Rs./- for your order to your PhonePe UPI account on xxx. This will be credited by xxx.

The refund reference number is:.

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.



ON HOLD DELIVERY STATUS NOT YET UPDATED

I would like to let you know that the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.



REVERSE PICKUP STATUS NOT YET UPDATED

Thanks for the confirmation that the reverse pickup of the product is completed.

The status of the reverse pickup is not yet updated by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status of the reverse pickup is updated by the courier service provider, after that you will receive a notification with the refund details, after which the amount of Rs.xxxx/- will be credited to your xxx within xxx business days, as per standard banking procedures.


ORDER MODIFICATION

CHAT

I am sorry to let you know that this can only be done while you place the order.

As the order is already placed, the seller is unable to change the xxxx of the product.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.


OFD REJECT/ CANCEL

CHAT

I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster from xxxx is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery.



HOLD CHAT

Please give me a minute or two so I can look up the information for you.
Please give me a minute or two while I help you get it sorted out.
I'll get back to you with the information in two minutes.


Sorry to keep you waiting, it's taking a bit longer than expected. Please give a minute or two.


Thanks for waiting.


BUY TIME


I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.

Give me a minute or two while I escalate this issue.

As I have not heard from you for a while, I have escalated the issue.

The team will contact you with an update by November xxxxx, 2019.

Could you please share an alternate number if any.
Please share an alternate number if any.

Be assured, this is the maximum date provided to you.

Thanks for sharing the alternate number.

As I had a check, the issue is already with the team and they will contact you with an update by November , 2019.

I am sorry, I will not be able to commit on today's delivery.

I have escalated the issue and the team will get back to you with an update by November , 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.xxx/- to the Gift Card section of your Flipkart account.

You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded within 24 hours of successful delivery.



Exchange and Expect


The seller has arranged an exchange with 'xx' with xx size and it'll reach you by April xx, 2019.


The item originally delivered to you will be picked up at the same time.


Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.







Thank you for being a valuable Flipkart Plus member.







SAD FLOW


I am sorry that I was not able to help you with the resolution expected by you.
However, be assured that we will take necessary steps so that you don’t face the issue again.

HAPPY FLOW

It was a pleasure assisting you today.
Hope to serve you better next time.





CSAT


Your feedback is really important to us. Please share your chat experience with me by completing the email survey you’ll get after this chat session.

========================================================

I hope I was able to help you with your concern today.

Thank you for your precious time and choosing Flipkart.



Are we connected?

Thank you for being a valuable Flipkart Plus member.




RR + CSAT


NOT AWARE


I sincerely apologize for the inconvenience you have faced but the seller is unable to fulfill your order this time and hence it got cancelled.

I request you to please place a new order again and we'll make sure this time your order will surely get deliver to you without letting you to face any further trouble.

The seller could ask to you prior the cancellation but this time please forgive him.

I can understand your situation very well as you were waiting so long for your order.

Please be assured your feedback will surely be share with the seller so that such incidents will not going to get repeat again.

I request you to please mark this order as an exception, it's truly not something that we want to offer you.

Please place a fresh order again, so that the seller could serve you again and make you smile again with the services.

I do understand your concern but sometimes thing get beyond the control. I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product ordered.

Might be due to a uncertainty got arised in the above mentioned factor and that's why seller had to cancel your order.

Yes, I can check the details but like I have said uncertainty could be take place at any point of the delivery process.

After sharing your feedback to the seller as well as with the logistic team, hopefully there would no such incidents take place again.

I cannot assume the upcoming conditions but yes we'll try our best to not to let you face any further troubles with your order.

Please leave everything to us we'll take care of the thing and make this order successful for you.





RE-ATTEMPT


I want to inform you that your order has been out for delivery on November 05, 2019 but due to some uncertain reasons it haven't got delivered to you by that day.

and now it got delayed.


Your order is still in process and the Wishmaster will surely make one more attempt to deliver your order on or before November 07, 2019.


Please do not worry, the Wishmaster will try the best to deliver your order within the promise date.




Since you haven't receive your order on the promise date so I have to escalate your concern to the team.

Please share your alternate contact number over the chat support.

Please stay connected.


I have succesfully escalated your concern to the team and you'll get notified by the means of the SMS/email regarding the delivery of your order by November 00, 2019.


Please do not worry, this is the last time that you are getting any timeline from our end..

Please wait for the provided timeline, after that you'll only get the solution for your concern.




Rejection by the cx


I want to inform you that your order has been out for delivery on November 06, 2019 so now the seller is unable to provide you any opportunity to cancel your order.

However, if you do not want to receive your order then you can reject the order by asking the Wishmaster that you do not want to receive this order.

Please reject the order when the Wishmaster will contact you to deliver your order at your doorstep.

your order has already been shipped so now you cannot make it cancel but you can reject the order by refusing to receive it from the Wishmaster.




STATUS NOT CONFIRMED


your feedback has been recorded successfully and within 24 hours the status against your order get update as "Delivered".



STATUS CHECK


As I can check, your order has already been shipped by the seller end and it will get deliver to you by November 07, 2019.


I sincerely apologize but the information that you have asked is not available to me at the moment, so I am unable to share the same with you.

However, I can share the status of your order with you.


Please be assured, the courier service provider will try the best to deliver your order on or before the promise date that is November 07, 2019.


I would like to share the tracking id of your order which you have been asked to me, here are the details:



It's not something that I could promise to you but the Wishmaster will try the best to deliver your order earlier than the promise date.

You can track your order details by visiting the tracking page on your Flipkart application/website.

Yes for sure, we are working on it and the process will be completed soon.




ORDER PENDING



As I can check, your order is on hold from the seller end's due to the payment pending issue.

This error might get caused due to many factors that are involved in the payment gateway service.

Please do not worry, I request you to please wait for 24 hours from now, within this timeline either you get the conformation of your order or you'll get notified regarding the refund of your order.



PROFANITY


Please make sure that the selection of the words should be correct and feasible form your end otherwise I'll be unable to help you out with your concern.

**Feedback Apology **

It was nice chatting with you today.

You have been such an awesome and understanding customer.

As you are one of our valued customers, your satisfaction is one of our primary concern.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

My pleasure to assist you.

I will surely help you with the resolution.

I hope you understand.

I need your kind understanding in this regard.

Thanks for your kind understanding in this regard.

No need to worry, I will check and help you with this.Please be assured, feedback will be shared so that this won't happen again.

I do understand that. This is not something we want you to face.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

Please be assured, feedback will be shared with the seller so that it would not happen again in future.

Be assured, your issue will be resolved by July 09, 2019.

Be assured, your order will be delivered on or before by July 11, 2019.

I request you to kindly wait till the time frame and be assured, the team will do their best to provide you the best possible resolution.

Assuring you the best of our services and co-operate at all the times to come.

I am only able to escalate your case to the team to ensure that you will get the best possible resolution regarding the same.

It is the team which will check this further and update you regarding the same.

I assure you that feedback will be shared with the courier partner and they'll do their best to make sure that you don't experience this again.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.