Notes

Hi, my name is Priyanka and I'll be assisting you today.
Thanks for being a valuable Flipkart Plus member.

Let me check your previous chat. so that I can assist you further.

Thanks for your kind understanding.

Please share the name of the product about which you are concerned.

Just to confirm are we discussing about ''?

Not to worry, the case will be escalated to the team.

Please share your alternate contact number.

cx is not responding so tagged here.

If you will face any issue regarding your product, you can write back to us. We will surely help you out.
Since I haven't heard from you in a while. I am disconnecting this chat. You can restart this chat if you'd like any additional help with this order.


I request you rate "YES", if you are happy with the way I had an interaction with you and give you the resolution.

, your feedback is really important to us. Please share your experience by completing the email survey you'll get after this chat session.




***STATUS CHECK***

cx wants to know the status of the product .inform about the same and tagged here

I understand your concern regarding the delivery of your product.

I would like to inform you that the Wishmaster is on the way to deliver the product.

I would like to let you know that the product has been shipped by the seller.

I would like to inform you that the product has been packed by the seller.

I would like to inform you that the order is being processed by the seller.

Promise date of your product is November 02, 2019.

The product should reach you by October 10, 2019.

Rest assured, the product should be delivered to you by October 11, 2019.

I am glad to inform you that the product should reach you by 7 PM today.

Rest assured, the product must be delivered to you by 7 PM this evening.

Once the product goes out for delivery, will receive an SMS with details of Wishmaster.

I am sorry to let you know that the product was supposed to be delivered by September 24, 2019, but due to some unexpected problems faced by the courier service partner, the product delivery date has been rescheduled to September 29, 2019.


***DELAY IN DELIVERY***

cx is concerned about the delivery of the product..promise date breached..alternate number- no reply assigned here and TAT shared
cx is concerned about the delivery of the product....inform about the resolution date and tagged here.


I am sorry to know that your product has been delayed.


I am sorry to hear that there was a delay in delivery due to an unexpected problem encountered by the courier service partner.

Wishmaster try to deliver your product on October 09, 2019, but couldn't do so due to unforeseen issues.

Please do not worry, I am escalating your case to the team.


I want to inform you that the case has already been escalated to the team.

Please share your alternate contact number.

.
The concern team will contact you with a resolution on or before October 16, 2019.

Do not worry, November 03, 2019 is the maximum date for the resolution of your issue. You may get the resolution before this date as well.

November 01, 2019 is the maximum date for the delivery of your product.You may get the delivery before this date as well.
Susanta, as per the update provided by the seller, they are dealing with high volumes of orders due the sales period, it is taking them a bit longer to get the products delivered than expected.




The team will get back to you with an update by October 04, 2019.

We are sorry to hear of a delay in delivery. Our seller will add Rs. 35.0 to the Gift Card section of your Flipkart account within 24 hours of successful delivery.

You can use this amount, within a year, to buy anything from a wide range of vendors on Flipkart.

Rest assured, the team will make every effort to deliver the product to you as soon as possible.

I would like to inform you that the team requested 24-48 hours to post an update.

I request you to wait for 24-48 hours.

Rest assured, the team will get back to you with an update within 24-48 hours.

It is my official postponement that you have to wait 24-48 hours.

I understand the urgency and importance of your product.

I am sorry, we can not commit but courier partner will do their best to deliver the product at the earliest.

Please do not worry the courier service provider will try their best to deliver your product earliest.

We are sincerely sorry for the displeasure used to you in this regard.


***Feedback***:
Suvankar, to share information is only in my hands. Trust me, if I had an option, I would have definitely helped you out as per your requirement.


I ask for your kind understanding in this regard.

You know, everything in this world is bounded within certain constraints, what one must do, is acceptance.




All sores are in the hands of the seller. Rest assured, your feedback will be shared with the team.

If I were in your shoes, I would have felt the same.

Don't worry, the notes will be shared with the team.

I ask you to give another partner a courier service to deliver the product as soon as possible.

Don't worry, we're here to help you.

I would like to inform you that this is the minimum time frame within which the issue can be resolved.

I would like to tell you that the shared date is not the exact date for the delivery of the product, but rather a time frame in which the update should be provided.
It wasn't our intention and I know this is a time sensitive issue. I hope you understand that we always do our best to deliver our orders to our customers safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.


I am here at your service. Do not lose anything, if there is an option to change your address.

Since the seller ships the product, the change of address option is currently deactivated.

I am sorry to tell you that all the sores are in the hands of the sellers. Only information and complaints can be filed and shared from our end.

I understand your frustration. I know it's not thoughtful.

consider it as an last chat for the issue to be resolved. It has now become severity.

I request you to wait and consider it as an abatement notice to resolve the issue.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)


I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

However, trust me if there would be anything else then I would have done it for you.

I hope you will understand my limitations.

I do not want to make any fake commitment this is the reason, I have done my best and have shared the same information that has been shared by the seller with us.

Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.





Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.





Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.


I do understand the importance of timely delivery of order.


We do have to work within the policy.


You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.


I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.


Since, I have not heard from your end so I need to close this chat.



Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.



Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.



Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.