Notes

**Feedback Apology **

It was nice chatting with you today.

You have been such an awesome and understanding customer.

As you are one of our valued customers, your satisfaction is one of our primary concern.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.

My pleasure to assist you.

I will surely help you with the resolution.

I hope you understand.

I need your kind understanding in this regard.

Thanks for your kind understanding in this regard.

No need to worry, I will check and help you with this.Please be assured, feedback will be shared so that this won't happen again.

I do understand that. This is not something we want you to face.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

Please be assured, feedback will be shared with the seller so that it would not happen again in future.

Be assured, your issue will be resolved by July 09, 2019.

Be assured, your order will be delivered on or before by July 11, 2019.

I request you to kindly wait till the time frame and be assured, the team will do their best to provide you the best possible resolution.

Assuring you the best of our services and co-operate at all the times to come.

I am only able to escalate your case to the team to ensure that you will get the best possible resolution regarding the same.

It is the team which will check this further and update you regarding the same.

I assure you that feedback will be shared with the courier partner and they'll do their best to make sure that you don't experience this again.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

I've noted this down and will make sure appropriate feedback is shared with courier partner so that you do not experience this next time around.


Feedback Apology

It was nice chatting with you today.

You have been such an awesome and understanding customer.

As you are one of our valued customers, your satisfaction is one of our primary concern.




**delay delivery**



But do not worry, the issue is already escalated to the team and team is working on that.


Also I am highlighting the issue so that team can provide you the resolution as soon as possible.


Please share your alternate contact number.



Please be assured that the team will look into the issue and you will get a resolution by TAT.



I would like to inform you that I have escalated the issue to the team.




**probing***


May I know the reason of the cancellation?


Are we connected?


Since this is a chat window I am unable to call. Please proceed with your query over here.


Should I request the seller to create a return request for the replacement of your product on your behalf?


I would request you to kindly confirm with your family, friends and neighbors whether they have received the product on your behalf.


May I know the exact issue you are facing with the product?




**price variation**

I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.


I would like to inform you that the prices and offers of the products are dynamic and vary based on the seller.



I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.


**RTO**

I would like to inform you that your refund request has been completed by the seller.


The product takes 04 business days to reaches the sellers's Warehouse.



Once the product reaches the seller's Warehouse your refund amount of Rs.17149/- will be credited back to source by October 21, 2019.