Notes

Hi Kajal, [email protected] 7082903303

Thanks for writing in.

We understand that you are facing an issue with the order 'OD116663301665368000' for the product 'SAAKAA Casual 3/4 Sleeve Solid Women White Top'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your return request is in cancel requested state and it will take 24 hours to get canceled.

You will get notification for the cancellation of the product and you can create return for the product with appropriate reason.

If you will face any issue while creating new return so you can write back to us, we'll surely help you out.

Hope this helps.

{Customer_name}, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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Hi Kishan,

Thanks for your valuable time over the call.

We understand that wishmaster denied pickup of your product for orders 'OD116952522880109000', '
OD116952504225502000' and 'OD116952205393467000'.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by November 11, 2019.

We'd like to let you know that your return request for the product 'Levi's Slim Men Blue Jeans' with the order ID 'OD116952205393467000' is in cancel requested state and it will take 48 hours to get canceled.

You will get notification for the cancellation of the product and you can create return for the product with appropriate reason.

If you will face any issue while creating new return so you can write back to us, we'll surely help you out.

Hope this helps.

Kishan, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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refund intimation(bank account)
Hi Dolly,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '7002135239' and '9864460504' to talk to you about your concern but could not reach you.

We understand your concern about the refund of your product '2 Day Women Shrug' with the order ID 'OD116902686368628000'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs. 379/- to your Bank account on November 07, 2019. This will be credited to your account by November 08, 2019 and 20 SuperCoins for your order 'OD116902686368628000' to your Flipkart account on November 05, 2019. This will be credited to your account by November 06..

We'd also like to let you know that the seller has refunded 20 SuperCoins for your order to your Flipkart account on November 05, 2019. This will be credited to your account by November 06.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '931105553986'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Have a nice day!

Dolly, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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Buy time............

Hi Sri,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your concern that you didn't received your replacement product for order 'OD116861449187772000' but status updated as delivered.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by November 07, 2019.

Hope this helps.

Thanks for choosing Flipkart.

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Closure mail
Hi Khaja,

Thanks for writing in.

As per our telephonic conversation, you confirmed that your issue has been resolved.

Hence, we are closing the case.

In case, if you have any other query, you can write back to us and we will be happy to help you.

Hope this helps.

Khaja, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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Cancellation

Hi Uday,

Thanks for your valuable time over the call.

We understand your concern about the cancellation of your product 'Micromax X741' with the order ID 'OD116991737144149000'.

We are sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

If you’d like, you can place a new order for the item with any of the other sellers on our platform.]

We have shared your feedback regarding this to the seller to avoid these kinds of instances.

Hope you understand.

Uday, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
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You tube
Hi Sharat,

Thanks for your valuable time over the call.

We understand your concern about the cancellation of your product 'Micromax X741' with the order ID 'OD116991737144149000'.

We'd like to let you know that you will get 6 months of Youtube Premium trial in exchange for 150 SuperCoins. Youtube Premium is an ad-free music and video experience. Before claiming the offer, please check your Youtube Premium status via the following link: https://www.youtube.com/paid_memberships. This offer is not valid for currently active subscribers of Youtube Premium trial or membership.

How to use
- Login to your Google Account
- Check your subscription details for YouTube Premium at https://www.youtube.com/paid_memberships
- In case you are active YouTube Premium user or availed YouTube Premium membership trial, this offer is not applicable for you.
- Copy this link: https://www.youtube.com/redeem
- Input the given code
- Click on 'Try it Free' to see your offer
- Add a form of payment (you will be billed Re 1 as test amount until the end of your trial).You can cancel the subscription any time before the trial end period
- Accepted modes of payment are: All credit cards on Mastercard and Visa network issued by any bank in India; and Debit cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank
- Enjoy YouTube Premium free for 6 months!

## Other Conditions of the Offer
- Check your subscription details for YouTube Premium at https://www.youtube.com/paid_memberships
- This offer cannot be clubbed with any other ongoing offer discount/cash back/promotion
- Redeem the offer within 15 days of claim
- Offer valid only once per Flipkart user
- The voucher codes can only be applied on the Youtube website (on desktop or mobile)
- To use the offer on YouTube, users need to mandatorily update credit / debit card details
- Following restricted Debit/Credit cards allowed for the offer:
All credit cards on Mastercard and Visa network issued by any bank in India are Accepted. Debit cards on Mastercard and Visa network issued by ICICI Bank, Kotak Mahindra Bank, Citibank and Canara Bank are accepted

If you have any other query, you can write back to us and we will be happy to help you.

Hope this helps.

Sharat, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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Not eligible


Hi Sachin,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you are facing issues with your product 'OPPO F11 Pro (Aurora Green, 64 GB)' for order ID 'OD116844233889814000'.

We are sorry for the trouble you have to face.

Since the product was delivered to you on October 23, 2019 and it has crossed the seller 10 days replacement policy period. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under the manufacturer warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached in this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the brand authorised service centre and the brand support link:

1800-103-2777
[email protected]

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Sachin, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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order status

Hi Naushad,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8804770096' and '7050092209' to talk to you about your concern but could not reach you.

We're happy to let you know that the seller has packed the items and it will be on its way to you soon. The shipment will get delivered by November 11, 2019 and you can expect more updates once it is shipped.

You can check your order status here: http://fkrt.it/bqWLi~NN

If you have any other query, you can write back to us and we will be happy to help you.

Hope this helps!

Naushad, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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cx come back_replacement not available
Hi Krishan,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We understand your concern that you want XL size in exchange of your product 'Spykar Full Sleeve Self Design Men Jacket' with the order ID:
OD116767580324483000.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller is unable to provide you the exchange for the product at the moment.

As per our telephonic conversation, you have confirmed that you do not want a refund for the product. So, we are closing the case.

Also, your product is under 30 days return period. So, you have confirmed that you'll contact us later if a exchange would be available.

We have also shared your feedback regarding this to the seller to avoid these kinds of instances in future.

In the future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you have any other queries, you may write back to us. We'll be happy to help you.

Hope this helps.

Krishan, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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SuperCoins not provided for products

Hi Bharath,

Thanks for your valuable time over the call.

We understand your concern about the SuperCoins for your product 'KASPERSKY Total Security 1.0 User 3 Years' with the order ID:
OD116970345950476000.

We are sorry for the trouble you had to go through.

We'd like to let you know that there are some types product for which SuperCoins are not provided by the seller. Those types of product are:

-Flipkart Gift Cards
-Digital products (e.g. Sample Products Link)
-Gold Coins/ Gold Bars
-Silver Coins/Silver Bars
-Gift Voucher (E.g. Malabar Gift Vouchers sold on Flipkart)
-FK branded Carton & Packaging Boxes (Bought by sellers for Market Place)
-FK branded Packaging Security Bags (Bought by seller for Market Place)
-FK printed Cello Tapes & Tape Dispensers (Bought by seller for Market Place)

For more information on SuperCoins click here: https://www.flipkart.com/pages/supercoins-tnc We would like to thank you for your understanding.

If you have any other queries, you may write back to us. We'll be happy to help you.

Hope this helps.

Bharath, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

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