Notes
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I understand your concern about your return request {return_id} for your product ''.
We'd like to confirm that a technician from the service provider {'service provider name'} will visit you at the below address by {date} to help you with your concern.
Address: {address}
Please back up any data on the device before the technician commences the troubleshooting.
IF Tech visit issue resolved:
I would like to inform you that you can contact the Engineer to get the Tech Visit done on a specific date or time once you receive the Technician details via SMS.
We understand your concern about the technician visit for your product 'Moto G5 Plus (Fine Gold, 32 GB)'. We are sorry for the trouble that you had to go through.
I would like to let you know that the service engineer was able to resolve the issue you were facing with the product. Due to this your return request has been cancelled by the seller.
However, if you still face the same issue you can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:-
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